Melissa Everitt
Utica,New York
Summary
Experienced professional seeking a role in an office environment to utilize organizational skills and attention to detail. Skilled in administrative duties and customer service, dedicated to fostering a positive work culture and collaborating with team members. Passionate about utilizing communication skills to support organizational success.
Overview
23
23
years of professional experience
Work History
Cashier
Dapper Dan, New Hartford
11.2022 - Current
- Coordinated the check-in process for laundry and tailoring services.
- Processed customer transactions efficiently.
- Managed phone communications with professionalism.
- Processed order invoices with high efficiency.
Election Poll Worker
Oneida County Board of Elections
09.2020 - Current
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Streamlined the voting process for a smoother experience by setting up, maintaining, and troubleshooting voting equipment.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
- Facilitated the smooth flow of voters entering and exiting polling stations by directing foot traffic and keeping lines organized.
- Mitigated potential disruptions or conflicts by addressing voter issues in a calm and professional manner, seeking support from supervisory staff when needed.
- Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.
Bingo Cashier
Turning Stone Resort and Casino
11.2024 - 04.2025
- Promoted a welcoming environment for all patrons through friendly interactions and attentive assistance.
- Exceeded performance expectations consistently through commitment towards process improvement initiatives aimed at enhancing operational efficiency.
- Served as an ambassador for the company, projecting an image of professionalism and integrity that contributed to customer trust and brand loyalty.
- Ensured timely payouts to winners while adhering to company guidelines and legal regulations governing Bingo games.
- Enhanced customer satisfaction by providing efficient and accurate cashier services during Bingo games.
- Maximized sales revenue with up-selling of Bingo packages and promotional items to customers.
Seasonal Team Member
Cherry Hill Photo, New Jersey
04.2013 - 12.2023
- Captured festive moments of children with Santa and Easter Bunny.
- Processed customer transactions efficiently.
- Elevated customer satisfaction by addressing inquiries promptly.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Personal Care Aide
RCIL, Utica
08.2022 - 12.2022
- Supported patients in fulfilling daily requirements.
- Executed detailed cleaning tasks efficiently.
- Prepared and cooked meals to meet specific dietary requirements.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Team Member
Price Chopper, Utica
05.2019 - 08.2022
- Processed customer transactions efficiently.
- Ensured shelves were consistently stocked.
- Executed basic cleaning duties.
Photographer
Lifetouch Portraits, New Hartford
10.2007 - 11.2017
- Captured images of clients.
- Refined photographs to achieve optimal visual appeal.
- Enhanced revenue through strategic sales initiatives.
- Scheduled appointments efficiently to optimize time management.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
Customer Service Representative
APAC Customer Service, Utica
04.2002 - 10.2004
- Handled incoming calls with professionalism and efficiency.
- Provided accurate information to customers.
- Entered and updated data in databases efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma - undefined
South New Berlin Central School
South New Berlin, New York06.1996
Skills
- Time Management
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
Accomplishments
High Sales
Timeline
Bingo Cashier
Turning Stone Resort and Casino
11.2024 - 04.2025
Cashier
Dapper Dan, New Hartford
11.2022 - Current
Personal Care Aide
RCIL, Utica
08.2022 - 12.2022
Election Poll Worker
Oneida County Board of Elections
09.2020 - Current
Team Member
Price Chopper, Utica
05.2019 - 08.2022
Seasonal Team Member
Cherry Hill Photo, New Jersey
04.2013 - 12.2023
Photographer
Lifetouch Portraits, New Hartford
10.2007 - 11.2017
Customer Service Representative
APAC Customer Service, Utica
04.2002 - 10.2004
High School Diploma - undefined
South New Berlin Central School
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