Melissa Farrel
Clive,IA
Summary
Hardworking and passionate business professional with experience in project management, process improvement and business consulting. Adept at developing strategies to improve efficiency and integrating ideas. Detail-oriented team player possessing strong leadership and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Business Liaison Consultant
Newrez, LLC, (Shelter Mortgage Company)
06.2022 - 10.2023
- Responsible for planning and executing a variety of initiatives and services (Process improvement, change management initiatives, and audit coordination).
- Regularly collaborates with key business partners and senior-level executives, providing subject matter expertise on a variety of assigned and ongoing complex business operations to ensure success in meeting business goals and objectives.
- Providing leadership in the integration/implementation of services and initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary.
- Facilitating market expansions, while teaming up with our licensing team, marketing, and IT to obtain complete business plans and operational strategies for new and existing business
- Created and managed project plans, business reports, timelines, and company meetings.
Business Liaison Associate Consultant
Wells Fargo Home Mortgage
05.2019 - 06.2021
- Liaison with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collaborated with teams to define, strategize, and implement marketing and web strategies
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Business Liaison Associate
Wells Fargo Home Mortgage
06.2017 - 05.2019
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions
- Interacting, negotiating, and collaborating as a liaison for attorney firms and vendors conducting business with the company.
Mortgage Processor
Wells Fargo Home Mortgage
09.2014 - 06.2017
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Consistently excelled in quality control and customer relationships.
- Collaborated with business partners to provide timely, accurate service for clients throughout the loan process.
- Created strong working relationships with advisors, assistants and support staff.
Research Remediation Analyst
Wells Fargo Home Mortgage Executive Office
10.2013 - 09.2014
- Researched data on account files to ensure all federal regulations and company guidelines were within compliance standards
- Engaged with business partners to provide measurable strategies in assisting customer's needs while improving customer experience
- Implemented strategic solutions for the Government Relations team.
Education
Master of Business Administration -
Drake University
Des Moines08.2020
Bachelor's Degree - Psychology
Grandview University
Des Moines, IA08.2015
Associate of Applied Science - Marketing Degree
Des Moines Area Community College
Ankeny, IA05.2004
Skills
- Planning and Execution
- Strategy Realignment
- Process Improvement
- MS Office/Excel
- Relationship Building
- Project Management
- Team Collaboration
- Project Planning
- Leadership
- Vendor Management
Additional Information
- Divisional Vice President and Sponsorships Leader for Walnut Creek Baseball Little League.
- Two-Time Captain of a Purple Stride team which raises funds for Pancreatic Cancer research while recruiting members to the team.
- Placed in the top ten teams and raised close to $1000 for cancer research.
Timeline
Business Liaison Consultant
Newrez, LLC, (Shelter Mortgage Company)
06.2022 - 10.2023
Business Liaison Associate Consultant
Wells Fargo Home Mortgage
05.2019 - 06.2021
Business Liaison Associate
Wells Fargo Home Mortgage
06.2017 - 05.2019
Mortgage Processor
Wells Fargo Home Mortgage
09.2014 - 06.2017
Research Remediation Analyst
Wells Fargo Home Mortgage Executive Office
10.2013 - 09.2014
Master of Business Administration -
Drake University
Bachelor's Degree - Psychology
Grandview University
Associate of Applied Science - Marketing Degree
Des Moines Area Community College
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