Melissa Fanelli
Schererville
Summary
Skilled showroom management professional prepared for leadership role. Strong background in customer service, sales strategy, and inventory management. Known for fostering team collaboration and delivering consistent results. Reliable and adaptable with excellent communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Manager of Operations
Rescue Air Heating And Cooling
01.2024 - 12.2024
- Coordinated daily operations for HVAC service delivery, ensuring timely project completion and customer satisfaction.
- Monitored inventory levels and managed supply orders, optimizing resource allocation for maintenance tasks.
- Trained new employees on operational procedures and safety protocols, fostering a compliant work environment.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Sales Associate
Ferguson Enterprises LLC
11.2021 - 03.2024
- Assisted customers in product selection, providing exceptional service to enhance satisfaction and retention.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Collaborated with team members to optimize sales strategies and improve store performance.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Averaged shipping over $150,000 - $200,000 sales per month
Showroom Manager
Ferguson Enterprises LLC
06.2014 - 10.2021
- Oversaw daily showroom operations, ensuring optimal product presentation and customer engagement.
- Trained and mentored 15-20 staff members on sales techniques and product knowledge to enhance customer satisfaction.
- Developed promotional displays that increased foot traffic and boosted sales performance.
- Oversaw average monthly sales around $2 - $3 million a month.
- Managed vendor relationships, negotiating terms that improved product availability and pricing advantages.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Received Presidents Circle Awards in 2017, 2019 and 2020 for sales achievement and leadership.
Sales Associate
Ferguson Enterprises LLC
08.2006 - 06.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained top monthly sales performance averaging shipping over $250,000 a month.
Education
BBA - Business Management
Indiana University, Bloomington
Bloomington, IN05-2006
Skills
- Decision-making
- Customer service
- Strategic planning
- Team leadership
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
Timeline
Manager of Operations
Rescue Air Heating And Cooling
01.2024 - 12.2024
Sales Associate
Ferguson Enterprises LLC
11.2021 - 03.2024
Showroom Manager
Ferguson Enterprises LLC
06.2014 - 10.2021
Sales Associate
Ferguson Enterprises LLC
08.2006 - 06.2014
BBA - Business Management
Indiana University, Bloomington
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