Melissa Fann
Brooklyn,NY
Summary
To secure a position that will utilize the communication, sales, and interpersonal skills I acquired via my education and previous employment.
I am a professional with a keen focus on delivering high-quality service and ensuring customer satisfaction. Known for effective time management and a keen eye for detail, contributing to the successful completion of tasks. Reliable and adaptable team player, skilled in communication and product selection.
Overview
14
14
years of professional experience
Work History
Flex Shopper
Whole Foods Market Inc
09.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Property Manager
Self Employed
01.2011 - 01.2024
- Maintained property rentals by advertising and filling vacancies
- Negotiating and enforcing leases, maintaining premises
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Field Operations
Census Bureau
01.2020 - 01.2023
- Field data collection, Inbound and Outbound calls, trained field staff, supervised crews
- Managed a crew of 12 Field Representatives.
Tax Consultant
Jackson Hewitt Tax Service
01.2016 - 01.2019
- Income tax preparation client retention calls office manager
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Made and received over 100 calls per day to existing clients, former clients and potential clients.
Assistant Manager
Jack Rabbit Storage Facility
01.2017 - 01.2018
- Retail sales of moving supplies, storage rentals, cleaned lobby, storage units, and restrooms
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
B.S. - Interdisciplinary studies
Norfolk State University
Norfolk, VA12.2023
Practical Nursing Degree -
Clara Barton High School For Health Professions
Brooklyn, NY06.1988
Skills
Sales, Leadership, Organization, Problem solving
Timeline
Flex Shopper
Whole Foods Market Inc
09.2024 - Current
Field Operations
Census Bureau
01.2020 - 01.2023
Assistant Manager
Jack Rabbit Storage Facility
01.2017 - 01.2018
Tax Consultant
Jackson Hewitt Tax Service
01.2016 - 01.2019
Property Manager
Self Employed
01.2011 - 01.2024
B.S. - Interdisciplinary studies
Norfolk State University
Practical Nursing Degree -
Clara Barton High School For Health Professions