Experienced Senior Coordinator with a self-motivated approach and a proven track record of strong leadership, organizational, and customer relations skills. Demonstrated ability to independently solve problems and keep teams on task, while effectively handling diverse business requirements. Expertise in effective communication and problem-solving to drive continuous improvement and ensure successful resolution of challenges.
Hi, I’m
MELISSA FARLEY
Summary
Overview
20
years of professional experience
Work History
Hapag-Lloyd
Senior Coordinator Sales Quality Assurance
03.2022 - Current
Job overview
- Creation, confirmation, and amendments of sales contracts
- File/publish rates, contracts, and amendments per FMC regulations rates with the FMC
- Aligning and auditing contracts with the commercial team
- Assisting in the review of tenders and contributing input for contracts
- Verifying the accuracy of contract rates retrieved from the system
- Assisting with dispute resolution and exception handling
- Supporting other departments in resolving issues related to rates and revenues as needed
- Creating customer contracts and free-time contracts
- Generating reports for the sales team
- Helping colleagues effectively address issues and providing potential solutions
- Leading meetings for supervisors and specialists
- Serving as the GTN point of contact
- Knowledge of Salesforce and
- Creating reports from Qlikview
- Creating reports for specific accounts
- Having knowledge of BCO, NVO, and GAM accounts
Hapag-Lloyd
Commercial Sales Representative
03.2018 - Current
Job overview
- I manage Large NVO/BCO accounts as the inside sales rep
- My responsibility is to help grow the MR volume, manage the accounts, and quote customers with specific volume targets
- This requires me to liaise with multiple departments and use critical thinking skills
- I specialize in using the sales process daily and constantly look for new market opportunities to sale
- Providing lead qualification for telephone sales and working with Sales Execution to identify and secure target accounts
- Visualize and analyze trade opportunities and identify possible causes of the problems
- Commercial interaction with customers through phone calls, e-mails, or meetings
- Handle disputes with the client, including coordination with the parties involved
- Maintain and create records of the contracts
- Performance and allocation management
- Quotation of business being asked by customers
- Operational escalation
- Contract management/alignment with QA
MOL (America) Inc.
Customer Care Analyst- Customer Care Team
01.2014 - 02.2018
Job overview
- Handles escalated issues related to service failures and suggests process improvements for errors
- Perform swiftly and objectively in investigating customer complaints and critical incidents in which MOL may have failed to deliver expected services
- Summarize and share findings and collaborate with the Company's Business Process function and management to refine service-related business processes and standards
- Communicate resolutions to customers; mitigate concerns and long-term commercial impact
- Interact frequently with other departments internally (Sales, Sales Support, Intermodal Services, Equipment, and Trade) to ensure seamless customer experience
- Import, Export and Documentation experience
- Propose solutions to prevent future occurrences and contribute to organizational learning and improvement
Hapag-Lloyd (America) Inc.
Customer Service Import Coordinator
01.2013 - 01.2014
Job overview
- Provides full customer service on all inbound questions including arrival information
- Communicates with internal and external customers via e-mail and phone
- Prepares Customs Manifests and Freight Manifests where applicable
- Prepares cargo release, issues, and delivery orders, and support customers
- Handles issues related to service failures
- Prepares invoices for any additional charges that may have been incurred on a shipment
Family Orthodontics/ Dentistry for Children
Front Office Manager/Administrative Assistant /Financial Coordinator
01.2005 - 01.2013
Job overview
- Scheduling/Marketing and overseeing a multimillion-dollar practice
- Oversee the front office/monitor staff efficiencies
- Selling treatment plans /dental products
- Present proposed treatment plans
- 30/60/90 Accounts receivable reports, daily bank deposits
- Knowledge of Dentrix and Orthotrac
Education
Georgia Highlands College
Business Management
01.2006
University Overview
Kennesaw State University
Associates
01.2004
University Overview
Georgia Hope Scholarship Recipient
Skills
- Proficient in Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
- Proficient in Adobe
- Proficient in Salesforce
- Time management skills
- Attention to detail
- Multi-tasking
- Leadership abilities
- Collaboration
- Change management
- Presentation skills
- MS Office
- Team Oversight
- Project Coordination
- Process Improvement
- Project assistance
Proficient in GTNEXUS
Timeline
Senior Coordinator Sales Quality Assurance
Hapag-Lloyd
03.2022 - Current
Commercial Sales Representative
Hapag-Lloyd
03.2018 - Current
Customer Care Analyst- Customer Care Team
MOL (America) Inc.
01.2014 - 02.2018
Customer Service Import Coordinator
Hapag-Lloyd (America) Inc.
01.2013 - 01.2014
Front Office Manager/Administrative Assistant /Financial Coordinator
Family Orthodontics/ Dentistry for Children
01.2005 - 01.2013
Georgia Highlands College
Business Management
Kennesaw State University
Associates
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