Melissa Farmer
Cincinnati,Ohio
Summary
Dedicated food service manager with 26 years of experience overseeing staff and operations for Higher Education. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
25
25
years of professional experience
Work History
Catering Manager
ARAMARK, Higher Education
Cincinnati, OH
07.2000 - Current
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
- Ensured the quality of ingredients used in meals served at catered events.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Inspected equipment prior to use at catered events to ensure it was working properly.
Catering Coordinator
Chartwells Dining Services/Compass
Cincinnati, OH
09.1998 - 07.2000
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
Education
High School Diploma -
Aiken High School
Cincinnati, OH05-1984
Skills
- Event Planning Proficiency
- Staff Supervision
- Menu Development
- Inventorying Knowledge
- ServSafe Manager
- Revenue Growth
- Table Setting
- Food Safety
- Food Presentation
- Kronos Knowledge
- CaterTrax
Timeline
Catering Manager
ARAMARK, Higher Education
07.2000 - Current
Catering Coordinator
Chartwells Dining Services/Compass
09.1998 - 07.2000
High School Diploma -
Aiken High School
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