Melissa Feliciano
Bronx,NY
Summary
Results-oriented professional with a strong background in sports management and a track record of success in driving revenue and exceeding sales targets. A proven ability to lead high-performing teams and develop successful marketing strategies to increase brand visibility and drive growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Safety Facility Services
New York, NY
12.2023 - Current
- Monitoring surveillance equipment and reviewing camera footage; Controlling access to premises by verifying identification and maintaining a log of visitors
- Investigate disturbances and report any incidents or irregularities to management; Deterring criminal activity by maintaining a visible presence and enforcing property rules
- Providing assistance to people in need, such as giving directions and enforcing property rules.
Security Guard
Montefiore
Bronx, NY
12.2022 - 11.2023
- Monitor flow of patients and visitors; check and validated Id/checklist; Assisted EMT when needed
- Guard and secure designated entrances/exits to ensure the only patients, employees and authorized visitors enter
- Controlled agitated patients and visitors in a smooth and effective manner; Performed perimeter patrol and inspected alarms and fire extinguishers.
Freight Associate
Home Depot
Bronx, NY
07.2019 - 05.2021
- Unloaded trucks and staged freight for inventory replenishment; move material from receiving area throughout store using heavy machinery; separated overhead/seasonal pallets to be properly wrapped and tagged
- Answered customer questions and addressed problems/complaints in person and via phone; Identified/read vendor packing slips, carrier shipping documents and other receiving documents to ensure accuracy
- Skills used in leading other team members to work in a safe and productive yet fun manner; used machine powered lifts and forklifts with 0% incident rate
- Acted as a leader within company and with freight team; took on supervisory roles, trained new employees, and awarded freight team member of the month.
Sales Associate/Stock
Modell’s Sporting Goods
Bronx, NY
04.2018 - 05.2019
- Ensured a safe and organized store; stock accomplishments boosted sporting goods sales by keeping it fully stocked and zoned
- Provided excellent customer service, money handling experience as well as key holder responsibilities; Answered questions with up to date knowledge of sales and promotions
- Delivered accurate product placement, pricing, and labels, as well as train new hires; employee of the month two months in a row.
Sales Associate
Target
Bronx, NY
07.2016 - 09.2017
- Handled valuable items with keys and codes to electronic cases and backroom; Unloaded, pulled and placed items from backroom to their respective locations
- Interacted and aided guests, as well as offer advice and product knowledge
- Cross-trained in almost everything immediately due to efficiency; Built relationships with customers and prospects by focusing on their wants and needs
- Covered and opened check lanes to ensure guests received faster service, returned items to their respective departments, assisted with order shipments, trained new hires; employee of the month.
Education
BA in Sports Management -
Monroe College
Bronx, NY06-2023
AS in Business Administration -
Monroe College
Bronx, NY01-2017
Skills
- Time Management
- Attention to Detail
- Critical Thinking
- Microsoft Office
- Customer Service
- Leadership
- Mentoring and Coaching
- Work Ethic
- Detail oriented
- Teamwork and Collaboration
- Relationship building and management
- Video Editing
- Adaptability and Flexibility
- Multitasking
Certification
- Security Guard License
- Driver's License
- CPR
Languages
Spanish
Limited
Timeline
Security Guard
Safety Facility Services
12.2023 - Current
Security Guard
Montefiore
12.2022 - 11.2023
Freight Associate
Home Depot
07.2019 - 05.2021
Sales Associate/Stock
Modell’s Sporting Goods
04.2018 - 05.2019
Sales Associate
Target
07.2016 - 09.2017
BA in Sports Management -
Monroe College
AS in Business Administration -
Monroe College
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