Melissa Fermin
Hasbrouck Heights
Summary
Dynamic and results-oriented manager with over 3 years of managerial experience in the dry cleaning industry. Proven expertise in operations management, team leadership, and customer service excellence. Skilled in optimizing workflow processes to enhance efficiency and reduce costs while maintaining high-quality standards. Adept at implementing innovative marketing strategies that drive customer engagement and business growth. Strong ability to analyze financial performance and develop budgets that align with company goals. Committed to fostering a positive work environment that promotes employee development and satisfaction. Exceptional communicator with a track record of building strong relationships with clients and stakeholders. Seeking to leverage my management skills and industry knowledge to contribute to the continued success of a forward-thinking organization.
Overview
11
11
years of professional experience
Work History
Manager
Terrace Professional Cleaners
12.2022 - Current
- Daily operations of a high-volume dry cleaning facility, managing a team of five to ensure exceptional service delivery and operational efficiency.
- Trained and mentored employees on high end designer and processing resulting in a 10% reduction in errors and increased employee retention rates.
- Overseas a 500+ local business clientele,
- Boosted revenue by 50% over a 2-year period by creating a social media marketing campaign to promote business
- Manages budget, payroll, and inventory by creating financial spreadsheets in Microsoft Excel to track expenses
- Maintains 5-star reviews across crowd-sourced local business reviews and social networking platforms Yelp and Google by managing customer retention and providing a personalized customer experience
- Managed inventory and third-party relationships, optimizing supply costs and reducing waste by 25% through effective stock management and purchasing.
- Entrenched quality control procedures that ensured all garments met strict quality standards before customer delivery/pick-up
- Managed business relationships with Balenciaga, Gucci and Alexander Wang at American Dream Mall in Secaucus, NJ
- Increased sales by 40% over 12 months, enhancing visibility and attracting new clientele.
Administrative Assistant III
Hackensack Meridian Health
11.2013 - 10.2022
- Provide administrative support to medical staff, including scheduling meetings, managing patient appointments, and coordinating communications throughout department.
- Managed calendar for the Chair of Psychiatry by scheduling and prioritizing meetings accordingly with Google Calendar
- Ran payroll for 27 team members and maintained departmental budget
- Assisted in the exporting of reports and documentations, ensuring compliance with healthcare regulations
- Procured and maintained office materials for the department
- Extracted data from Business Intelligence software to provide productivity reports to the doctors
- Approved invoices and submitted expense reports into PeopleSoft
- Collaborated with medical teams to streamline workflows and improve patient care processes
Education
Bachelor's - Communications
Kean University
UNION, NJSkills
- Organizational Skills
- Communication: Interpersonal, Group, etc
- Multitasking
- Knowledge of healthcare regulations and patient confidentiality (HIPAA)
- Staff Management
- Scheduling/Coordinating Meetings
- Microsoft Word
- Powerpoint
- Excel
- Outlook Email
- Google Software's
- Inventory Management
- COMPASS
- Salesforce
- Ability to handle sensitive information with discretion
- Typing Speed: 80 words per minute
Timeline
Manager
Terrace Professional Cleaners
12.2022 - Current
Administrative Assistant III
Hackensack Meridian Health
11.2013 - 10.2022
Bachelor's - Communications
Kean University
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