MELISSA FERNANDEZ
Charlotte,US
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
6
6
years of professional experience
Work History
Organization Manager
EMF INVESTMENTS LLC
CHARLOTTE, NC
01.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Responded promptly to client inquiries via phone or email.
- Ensured all transactions followed state laws regarding real estate practices.
- Prepared comparative market analysis to estimate properties' value.
- Managed marketing strategies for properties
- Analyzed potential investment opportunities based on financial reports.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Maintained updated knowledge of local real estate markets.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Bilingual Fraud Analyst
Wells Fargo
Charlotte, US
09.2020 - 01.2023
- Performed evaluations to determine potential risks associated with each transaction
- Monitored transactional records, compared documents & analyzed accounts for fraud
- Flag customer account for possible fraud based on trends
- Analyze and assist customer accounts containing fraudulent activity
- Handle high call volumes
- Review and analyze suspicious check deposits.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Fraud Representative
Synchrony Financial
Charlotte, US
02.2019 - 08.2020
- Provided technical support for online banking users
- Restricted banking accounts that are potentially fraud and risky after utilizing resources such as Lexis Nexis and account activity
- Assisted customers with their accounts by answering questions and making changes to accounts if necessary
- Trained in OFAC, AML, Bank Secrecy Act, Governance, Risk management and Compliance.
- Contributed to continuous improvement initiatives by providing valuable insights from real-life fraud cases encountered in daily operations.
Education
Notary Public - Certification -
Central Piedmont Community College - Cato Campus
High School -
Harding University High School
Skills
- Detect Fraud
- Account Takeover
- AML
- Inbound/outbound call
- Effective Decision Making
- Negotiation expertise
- Property valuation
- Property Marketing
- Sales closing
- Buyer contracts
- Comparative market analysis
- Real estate development
- Property Management
- Financial Planning
- Innovative marketing strategist
- Title Research
- Notary Public
- Intuit QuickBooks expert
- Bilingual in spanish and english
Timeline
Organization Manager
EMF INVESTMENTS LLC
01.2023 - Current
Bilingual Fraud Analyst
Wells Fargo
09.2020 - 01.2023
Fraud Representative
Synchrony Financial
02.2019 - 08.2020
Notary Public - Certification -
Central Piedmont Community College - Cato Campus
High School -
Harding University High School
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