MELISSA FERRARA
Gramercy,LA
Summary
Diligent Desired Position with background in sales service. Successfully handled customer inquiries and resolved issues, improving client satisfaction. Demonstrated adaptability and strong communication skills in fast-paced environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
District Manager
Mike's Discount Stores
Gramercy, LA
08.2019 - 02.2023
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed pipeline of talent through succession planning tools and best practices.
- Collaborated with senior management to set and achieve district goals.
- Identified and addressed customer complaints in a timely and professional manner.
- Recruited and recommended qualified employees for team's staff positions.
- Provided product feedback to leadership, recommending items to carry or discontinue.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Managed and coordinated multiple projects while ensuring timely completion.
- Worked with coworkers to complete tasks.
- Met deadlines while maintaining high-quality deliverables.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Identified ways to improve efficiency in operations and implemented process changes.
- Provided efficient and courteous service to customers at all times.
Manager
Buddy's Frostop
Destrehan, LA
01.2014 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Office Assistant
Hollemire International
Ibera, LA
01.2011 - 01.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Head housekeeper
La Quinta Inn and Suites
07.2008 - 02.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Vigor High School
Prichard Alabama Skills
- Goal oriented
- Territory management
- Hospitality and accommodation
- Teamwork
- Customer service
- Problem-solving skills
- Attention to detail
Timeline
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
05.2023 - Current
District Manager
Mike's Discount Stores
08.2019 - 02.2023
Manager
Buddy's Frostop
01.2014 - 03.2019
Office Assistant
Hollemire International
01.2011 - 01.2014
Head housekeeper
La Quinta Inn and Suites
07.2008 - 02.2011
Vigor High School
Similar Profiles
Sherita CigarSherita Cigar
Route Sales Associate at CINTAS, Professional Uniform and Facility ServicesRoute Sales Associate at CINTAS, Professional Uniform and Facility Services
Jon PainterJon Painter
Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services
Richard Guerrero JrRichard Guerrero Jr
Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services
Brady SawtellBrady Sawtell
Truck Load/Truck Unloader at CINTAS, Professional Uniform and Facility ServicesTruck Load/Truck Unloader at CINTAS, Professional Uniform and Facility Services
Michael DufreneMichael Dufrene
Shop Manager at Liquid Transport/Dana CompaniesShop Manager at Liquid Transport/Dana Companies