Melissa Ferrer
San Diego,CA
Summary
Energetically led a Health and Fitness Storefront, mastering customer relations and financial oversight to foster a loyal clientele and sustainable growth. At Macy's, honed exceptional customer service and attention to detail, ensuring seamless transactions. Proficient in tech, I bring a blend of interpersonal skills and technical savvy, driving success in dynamic environments.
Overview
8
8
years of professional experience
Work History
Business Owner
Health And Fitness Storefront
02.2020 - 12.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted health and wellness by personalized one on one mentorship to transition to a sustainable lifestyle change.
Volunteer
Day Care Centers
05.2019 - 12.2020
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
- Observed individual behaviors closely to identify any potential developmental concerns or areas needing additional support.
Customer Service Cashier
Macys Department Store
11.2018 - 02.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Intern
Family Business
09.2015 - 11.2015
- Gained valuable experience working within a family business film production company applying learned concepts directly into tech and software skills.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Arts - Sociology
Mesa Community College
La Mesa, CA05.2019
High School Diploma -
High Tech High Media Arts
San Diego, CA06.2016
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
Languages
English
Native or Bilingual
Timeline
Business Owner
Health And Fitness Storefront
02.2020 - 12.2023
Volunteer
Day Care Centers
05.2019 - 12.2020
Customer Service Cashier
Macys Department Store
11.2018 - 02.2019
Intern
Family Business
09.2015 - 11.2015
Associate of Arts - Sociology
Mesa Community College
High School Diploma -
High Tech High Media Arts
Similar Profiles
MARY JUNE P GANILAMARY JUNE P GANILA
Customer Service at Universal Storefront Services CorporationCustomer Service at Universal Storefront Services Corporation
QUESHA HARDINGQUESHA HARDING
Community Resource Specialist Volunteer at East Scarborough StorefrontCommunity Resource Specialist Volunteer at East Scarborough Storefront
Jeffrey FernandezJeffrey Fernandez
Teacher's Assistant at Storefront Academy South BronxTeacher's Assistant at Storefront Academy South Bronx
Julie AlsobrookJulie Alsobrook
Appointment Center Agent at Kaiser PermanenteAppointment Center Agent at Kaiser Permanente
ALAN HOODALAN HOOD
Security Officer at A1-AlloysSecurity Officer at A1-Alloys