Melissa Ferrer
Morro Bay,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Los Osos Rexall
Los Osos Rexall
08.2024 - Current
- Streamlined accurate cash handling and efficient use of the point-of-sale system.
- Assist Customers with purchasing prescriptions and answering questions about drugs with minor medical information and assistance with attaining pharmacist for more information.
- Listened carefully to customer requests
- Minimized stock loss by ordering of medications
- Cleaned counters, assisting in purchases in our gift area
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately process payments.
Ruddie's Rock Espresso
Ruddie's Rock Espresso
11.2023 - 08.2024
- Streamlined order processing through accurate cash handling and efficient use of point-of -sale system.
- Made and served brand specific cafe beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve problems.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clentele.
Morro Bay Drug Store Manager/Pharmacy Clerk
Morro Bay Drug & Gift
02.2021 - 04.2022
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed policies and procedures for effective pharmacy management.
- Increased customer satisfaction by implementing efficient store management practices and maintaining a clean, organized environment.
- Reported issues to higher management with great detail.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained accurate financial records and prepared detailed reports for upper management review.
- Monitored market trends to identify potential opportunities for increased revenue or improved customer experiences within the store.
Education
Bachelor of Science - Political Science And Government
University of California, Santa Barbara
Santa Barbara, CA06.2002
Skills
- Hospitality service expertise
- Product Upselling
- Time Management
- Inventory Management
- Cash Register Operations
- Coffee and Tea Preparation
Certification
- Certified: Food Handler November 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Los Osos Rexall
Los Osos Rexall
08.2024 - Current
Ruddie's Rock Espresso
Ruddie's Rock Espresso
11.2023 - 08.2024
Morro Bay Drug Store Manager/Pharmacy Clerk
Morro Bay Drug & Gift
02.2021 - 04.2022
Bachelor of Science - Political Science And Government
University of California, Santa Barbara
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