Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Melissa Ferrer

Morro Bay,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Los Osos Rexall

Los Osos Rexall
08.2024 - Current
  • Streamlined accurate cash handling and efficient use of the point-of-sale system.
  • Assist Customers with purchasing prescriptions and answering questions about drugs with minor medical information and assistance with attaining pharmacist for more information.
  • Listened carefully to customer requests
  • Minimized stock loss by ordering of medications
  • Cleaned counters, assisting in purchases in our gift area
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately process payments.


Ruddie's Rock Espresso

Ruddie's Rock Espresso
11.2023 - 08.2024
  • Streamlined order processing through accurate cash handling and efficient use of point-of -sale system.
  • Made and served brand specific cafe beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages which improved sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve problems.
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clentele.

Morro Bay Drug Store Manager/Pharmacy Clerk

Morro Bay Drug & Gift
02.2021 - 04.2022
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Developed policies and procedures for effective pharmacy management.
  • Increased customer satisfaction by implementing efficient store management practices and maintaining a clean, organized environment.
  • Reported issues to higher management with great detail.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained accurate financial records and prepared detailed reports for upper management review.
  • Monitored market trends to identify potential opportunities for increased revenue or improved customer experiences within the store.

Education

Bachelor of Science - Political Science And Government

University of California, Santa Barbara
Santa Barbara, CA
06.2002

Skills

  • Hospitality service expertise
  • Product Upselling
  • Time Management
  • Inventory Management
  • Cash Register Operations
  • Coffee and Tea Preparation

Certification

  • Certified: Food Handler November 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Los Osos Rexall

Los Osos Rexall
08.2024 - Current

Ruddie's Rock Espresso

Ruddie's Rock Espresso
11.2023 - 08.2024

Morro Bay Drug Store Manager/Pharmacy Clerk

Morro Bay Drug & Gift
02.2021 - 04.2022

Bachelor of Science - Political Science And Government

University of California, Santa Barbara
Melissa Ferrer