Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Melissa Fichtner
Waddell ,AZ
Summary
Overview
13
years of professional experience
Work History
Hurley Family Auto Repair
Front Receptionist
06.2023 - 11.2024
Job overview
- Managed office supply inventory effectively by ordering necessary items in a timely manner.
- Boosted revenue generation by upselling additional services when appropriate without compromising client trust.
- Optimized workflow by proactively scheduling appointments based on technician availability and workload.
- Facilitated seamless communication between technicians and service advisors for improved understanding of repair requirements.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Hvac Value Fund Llc Dba Stevens Plumbing
Dispatcher/ Parts Runner
02.2017 - 05.2021
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Streamlined inventory management by organizing tools and equipment for easy access during job assignments.
- Ordered equipment needed for jobs including crane ,units and materials needed to complete job.
- Knowledge of working with multifamily properties
- Reduced downtime in repair jobs by quickly identifying required parts and ensuring their availability.
- Using dispatching software and GPS tracking, scheduling and notifying service technicians of work orders
- Communicating with customers to determine their needs
- Supporting service technicians
- Using maps, customer information, and routing to determine the most efficient and productive scheduling
- Coordinating HVAC service schedules for multiple technicians
- Dispatching technicians to perform routine maintenance or repairs to ensure the safe and efficient operation of the customer's equipment
- Maintaining contact with HVAC techs/plumbers throughout the day to ensure they stay on task and on time
- Answering trouble calls throughout the day from customers having issues with their heating, air conditioning and plumbing
- Scheduling customers with the appropriate technician
- Dispatching technicians their next call out in the field
- Researching HVAC issues
- Invoicing customers
- Processing payments accordingly and billing out multifamily properties
Hickman's Egg Ranch
Equipment Cleaner
01.2016 - 01.2017
Job overview
- Provided training on proper usage of cleaning chemicals to minimize risks associated with hazardous materials handling.
- Supported overall facility production goals through diligent execution of cleaning tasks, minimizing equipment downtime and contributing to optimal output levels.
- Streamlined the procurement process for cleaning supplies by negotiating bulk discounts with suppliers, reducing costs without sacrificing quality or efficacy.
- Facilitated smoother transitions between production runs by thoroughly preparing machines for new product lines.
Peoria Ave Preschool
Daycare Teacher
05.2012 - 05.2014
Job overview
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Education
Midwestern UniversityDowners Grove, IL
from Medical Billing And Coding
University Overview
Lone Cactus Regional HigschoolPhoenix, AZ
Highschool Diploma
05.2002
University Overview
Skills
- Maintaining cleanliness
- Work Prioritization
- Appointment Scheduling
- Initiative-taking
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Cash Handling
- File Organization
- Office Organization
- Scheduling appointments
- Driven
- Excellent leadership
- Problem-solving abilities
- Highly organized
- Proactive
- Solid understanding of scheduling actions
- Ability to adjust routes
- Driver safe
- Prioritizes issues
- Dedicated to efficiency and reliability
Generative AI is experimental skills here
Timeline
Front Receptionist
Hurley Family Auto Repair
06.2023 - 11.2024
Dispatcher/ Parts Runner
Hvac Value Fund Llc Dba Stevens Plumbing
02.2017 - 05.2021
Equipment Cleaner
Hickman's Egg Ranch
01.2016 - 01.2017
Daycare Teacher
Peoria Ave Preschool
05.2012 - 05.2014
Midwestern University
from Medical Billing And Coding
Lone Cactus Regional Higschool
Highschool Diploma
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