Melissa Figueroa
San Leandro,United States
Summary
Experienced in office management and administration, with a proven track record of optimizing productivity.
Dependable, ethical, and reliable support specialist and leader. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Waymark
Walnut Creek, California
08.2025 - Current
- Assisted clients with property viewings and lease signings to facilitate smooth transactions.
- Managed tenant inquiries and ensured timely responses to enhance satisfaction.
- Coordinated lease renewals and maintained accurate records for compliance.
- Facilitated communication between tenants and management teams to resolve issues quickly.
- Conducted market research to evaluate rental rates and identify trends.
- Organized community events to foster resident engagement and build relationships.
- Streamlined application processes for prospective tenants, improving efficiency.
- Developed marketing materials for available properties, driving interest.
Personal Trainer
Crunch
San Leandro, CA
06.2024 - Current
- Designed personalized fitness programs tailored to individual client goals.
- Demonstrated proper exercise techniques and safety protocols to clients.
- Conducted fitness assessments to evaluate client strengths and weaknesses.
- Guided clients through workouts, providing motivation and support throughout sessions.
- Collaborated with nutritionists to create comprehensive wellness plans for clients.
- Organized group fitness classes, promoting community engagement and participation.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Educated clients about the benefits of regular exercise and healthy eating habits.
Administrative Client Coordinator
S&R Motors
Hayward, United States
04.2024 - Current
- Managed client inquiries via calls, enhancing relationships and boosting sales.
- Coordinated resources for projects, improving team communication and efficiency.
- Resolved client conflicts diplomatically, fostering a positive environment.
- Ensured compliance with tax regulations, avoiding penalties.
- Expanded customer base through effective networking and prospecting.
- Cultivated strong client relationships, leading to noticeable gains in customer retention and repeat business through personalized follow-ups.
- Streamlined sales processes, resulting in improved productivity and enhanced client experience, ultimately driving higher sales volume.
- Implemented a digital tracking system for client interactions, increasing efficiency in follow-ups and contributing to measurable improvements in client satisfaction.
Pharmacy Assistant, Manager Assistant, Cashier, Membership, Night Stocker, Gas Assistant, Bakery
Costco
Hayward, United States
05.2018 - 09.2019
- Provide excellent customer service, maintained a clean work environment.
- Compliance with FDA standards, Professional policy and legal requirements.
- Assists pharmacist with processing, pricing and selling prescriptions to customers.
- Retrieves prescriptions for members, rings up orders.
- Orders and stocks medication, supplies and over-the-counter merchandise.
- Serves customers by selling Costco membership and meeting customer needs.
Security Supervisor
Standford Tri-Valley Allied
Pleasanton, United States
06.2019 - 08.2024
- Patrol campus ensuring safety, report hazards, assist public, enhancing security measures.
- Respond to alarms, provide directions, support events, ensuring seamless operations.
- Monitor communications, issue equipment, draft alerts, maintaining campus safety.
- Implement Incident Command System during emergencies, ensuring effective response.
- Coordinate logistics, problem-solve for event safety, contributing to positive experiences.
- Monitored and responded to alarms, ensuring rapid resolution of issues and maintaining a safe environment for students and staff.
- Conducted parking utilization surveys to inform Transportation Services, resulting in optimized parking strategies on campus.
- Provided logistical support during events, ensuring smooth operations while enhancing the experience for attendees.
- Patrolled campus areas to ensure safety, leading to a secure environment for students and staff, fostering trust within the community.
- Responded promptly to alarms, achieving rapid issue resolution and maintaining a safe environment through effective communication.
Automotive Salesperson
Mazda
San Leandro, United States
01.2023 - 03.2024
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and benefits during test drives.
- Managed customer inquiries through phone and email communication.
- Processed sales transactions using dealership management software efficiently.
- Developed strong relationships with returning customers for repeat business.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Public Safety Sergeant
Mill College
Oakland, United States
01.2020 - 06.2021
- Reviews all necessary administrative forms/reports related to Public Safety incidents and operations.
- Investigates and submits reports concerning criminal offenses committed on campus.
Education
Online classes
Chabot College
US12.2025
Some College (No Degree) - Real Estate
First Tuesday
Online Real Estate CoursesSkills
- Sales strategy
- Negotiation skills
- Scheduling management
- Leadership abilities
- Client relations
- Customer communication
- Administrative support
- Event coordination
- CRM proficiency
- Lease agreement knowledge
- Report writing
- Team supervision
- Patient monitoring
- Fair Housing compliance
- Closing techniques
- Proficient in Google Docs, Sheets, and Slides
Languages
- English
- Receptive Spanish
Reference
- Angelica Gutierrez, 510-314-1231, Property Manager
- Tony El Fouquani 408-667-4940, S&R Motors Manager
- Aldahir Martinez, 510-324-5983, Crunch Manager
- Jason Garcia, 1(650)430-6897, Stanford Manager
Timeline
Leasing Consultant
Waymark
08.2025 - Current
Personal Trainer
Crunch
06.2024 - Current
Administrative Client Coordinator
S&R Motors
04.2024 - Current
Automotive Salesperson
Mazda
01.2023 - 03.2024
Public Safety Sergeant
Mill College
01.2020 - 06.2021
Security Supervisor
Standford Tri-Valley Allied
06.2019 - 08.2024
Pharmacy Assistant, Manager Assistant, Cashier, Membership, Night Stocker, Gas Assistant, Bakery
Costco
05.2018 - 09.2019
Online classes
Chabot College
Some College (No Degree) - Real Estate
First Tuesday