Melissa Filley
Hesperia,CA
Summary
Accomplished EWS1 Supervisor with a proven track record at the County of San Bernardino, enhancing team productivity by over 30% through effective leadership and operational management. Skilled in conflict resolution and process improvement, adept at fostering a positive work environment and streamlining workflows for maximum efficiency.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
21
21
years of professional experience
Work History
EWS1 Supervisor
County of San Bernardino
12.2019 - 12.2024
- Oversaw daily operations, ensuring all tasks were completed efficiently.
- Led team activities to achieve departmental goals.
- Trained new employees to maintain high standards and improve team performance.
- Improved workflow processes by implementing best practices.
- Coordinated schedules to optimize resource allocation.
- Enhanced team productivity by setting clear objectives and expectations.
- Resolved conflicts among team members to maintain a positive working environment.
EW2 Eligibility Worker
County of San Bernardino
06.2005 - 12.2019
- Evaluated case files to determine eligibility for social services.
- Conducted interviews with applicants to gather necessary information.
- Improved application processing times by efficiently managing casework.
- Provided guidance to applicants on required documentation, ensuring complete submissions.
PSE Clerk
County of San Bernardino
02.2004 - 11.2004
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
Education
Associate of Arts - Human Services
University of Phoenix
Tempe, AZ10-2017
High School Diploma -
Isenhower
Rialto, CA06-1997
Skills
- Team leadership
- Staff supervision
- Workplace coordination
- Performance monitoring
- Conflict resolution
- Employee training
- Operational management
- Project oversight
- Process improvement
Timeline
EWS1 Supervisor
County of San Bernardino
12.2019 - 12.2024
EW2 Eligibility Worker
County of San Bernardino
06.2005 - 12.2019
PSE Clerk
County of San Bernardino
02.2004 - 11.2004
Associate of Arts - Human Services
University of Phoenix
High School Diploma -
Isenhower