Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Melissa Fineman

Southport,NC

Summary

Highly accomplished Regional Executive and General Manager with over fifteen years of experience in the hospitality industry. Consistently surpassing profit and sales targets, successfully steering luxury, boutique, and mid-scale hotels to new heights. Expertise lies in leading operations, sales, marketing, and revenue management for multiple corporately managed hotels and properties owned by external investors. Skilled in facilitating site selection and capital raising for new hotel projects, overseeing properties from conception through construction to successful opening. Collaborative leader fostering individual growth and consistently exceeding corporate expectations. Committed to staying at the forefront of innovative trends in the dynamic hospitality industry, bringing a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizing collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager/ Area Manager

Comfort Suites Southport
08.2015 - Current
  • Achieved a 27% increase in productivity during the challenging year of 2020, resulting in cost savings of $91,260
  • Additionally, effectively managed a forecasted revenue loss of 61%, which was actualized at a 36.9% decrease
  • Managed full partnerships with prestigious organizations such as the Army National Guard for Sunny Point and Duke Energy, fostering strong collaborative relationships
  • Planned and executed various charity events in partnership with USSA (United Sportsmanship Special Alliance) throughout the year, contributing to community engagement and social responsibility initiatives
  • Demonstrated strong project management skills by traveling to multiple properties in North Carolina, Virginia, and South Carolina to complete Property Improvement Plans (PIPs), overseeing procurement logistics, waivers, and successful implementation
  • Held a senior area role with responsibilities including conducting virtual consultations for PIPs at hotels in the northern states of the portfolio, showcasing adaptability and leadership in a remote work environment
  • Leveraged yield management techniques to maximize revenue, utilizing STAR reports, industry influences, and Choice Max to inform strategic decision-making
  • Orchestrated the complete renovation of a Comfort Suites property to meet the 2018 M2M standards, overseeing a $2.3 million renovation project to enhance the property's quality and guest experience

Acquisition Manager

Cox Construction Group Inc.
02.2011 - Current
  • Established and managed a consulting branch within the company focused on land acquisition for specialty concepts
  • Successfully obtained 8A, HUB, NCDOT, DBE, MBE, and SCDOT certifications, demonstrating commitment to diversity and eligibility for government contracts
  • Oversee all project phases from conceptualization and design to construction and launch, ensuring successful completion and client satisfaction
  • Provided expert consultation on the planning and construction of various housing communities, including tiny homes, container homes, and private residences
  • Managed the surveying and bidding processes for multiple projects totaling over $200 million annually, securing contracts with the Federal Government
  • Optimized valuation models for target companies, providing accurate assessments for decision-making purposes.
  • Achieved successful acquisitions by conducting thorough market research and identifying key targets.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Evaluated potential risks associated with proposed acquisitions, taking proactive steps to mitigate potential negative impacts on the business.

General Manager

Best Western Plus University Inn
09.2013 - 07.2015
  • Developing comprehensive plans and budget concepts to effectively manage revenues and costs, resulting in improved financial performance and cost savings
  • Providing critical data and proposals to support budgeting and investment decision-making, ensuring alignment with organizational goals and objectives
  • Overseeing all aspects of workforce management, including recruitment, hiring, onboarding, performance evaluations, and staff training, fostering a high-performing and motivated team
  • Implementing standard operating procedures (SOPs) to optimize operational efficiency and elevate the establishment as a flagship within the brand, ensuring consistent quality and service excellence
  • Compiling and presenting monthly financial reports to track key performance indicators and inform strategic decision-making

General Manager

Holiday Inn Express and Suites
12.2012 - 09.2013
  • Developing comprehensive plans and budget concepts to effectively manage revenues and costs, resulting in improved financial performance and cost savings
  • Providing critical data and proposals to support budgeting and investment decision-making, ensuring alignment with organizational goals and objectives
  • Overseeing all aspects of workforce management, including recruitment, hiring, onboarding, performance evaluations, and staff training, fostering high-performing and motivated team
  • Implementing standard operating procedures (SOPs) to optimize operational efficiency and elevate establishment as a flagship within the brand, ensuring consistent quality and service excellence
  • Compiling and presenting monthly financial reports to track key performance indicators and inform strategic decision-making

Foreclosure Specialist

Brock and Scott PLLC
01.2009 - 12.2012
  • Managed all aspects of foreclosure process, including initiating foreclosure proceedings, monitoring timelines, and ensuring compliance with legal and regulatory requirements
  • Prepared and reviewed legal documents, such as notices of default, foreclosure sales, and deeds in lieu of foreclosure, ensuring accuracy and completeness
  • Communicated with borrowers, attorneys, and other relevant parties to provide updates on foreclosure proceedings, address inquiries, and coordinate necessary actions
  • Conducted thorough title research and analysis to identify outstanding liens, encumbrances, or other factors that could impact foreclosure process
  • Coordinated and oversaw foreclosure sales, working with auctioneers and other stakeholders to ensure smooth and legally compliant sale proceedings
  • Stayed abreast of all relevant laws, regulations, and industry best practices related to foreclosure processes and prepared regular reports on foreclosure case statuses and outcomes
  • Evaluated opportunities for loss mitigation strategies, such as loan modifications or short sales, to minimize financial losses and help borrowers avoid foreclosure when feasible
  • Collaborated with internal teams, including legal counsel, loan servicing, and asset management, to facilitate effective foreclosure management and resolution

Skills

  • Business Development
  • Performance Management
  • Budgeting and Forecasting
  • Supply Chain Management
  • Strategic Planning
  • Quality Assurance
  • Organizational Development
  • Project Planning
  • Resource Allocation
  • Financial Oversight
  • Leadership and team building
  • Problem Resolution
  • Operations Management

Certification

  • AHLEI- CHA
  • National Restaurant Association Certified: Restaurant and Hotel Marketing, Human Resources Management and Supervision, Controlling Foodservice Costs, Managerial Accounting, Customer Service.
  • IHG FOOT Training
  • Choice Hotels and Best Western General Manager certificates.

Timeline

General Manager/ Area Manager

Comfort Suites Southport
08.2015 - Current

General Manager

Best Western Plus University Inn
09.2013 - 07.2015

General Manager

Holiday Inn Express and Suites
12.2012 - 09.2013

Acquisition Manager

Cox Construction Group Inc.
02.2011 - Current

Foreclosure Specialist

Brock and Scott PLLC
01.2009 - 12.2012

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Melissa Fineman