Melissa Fish
Brittain Resorts
Wichita,KS
23
years of professional experience
Dedicated business professional with extensive knowledge and experience in the hospitality industry. Repeatedly successful in RevPar growth on property and as a remote revenue manager. Experienced in efficiently managing front office operations and supervising high performing team members. Passion for the hospitality industry with a drive to improve performance in all categories.
Work History
Regional Revenue Manager
3 Years 9 Months- Revenue Management focusing on revenue growth for 3 resorts with over 1000 rooms in Myrtle Beach.
- Managed availability, rates, rate codes, and group bookings on Agilysys, Duetto, Ideas G3, Siteminder, and SynXis to optimize revenue.
- Conducted daily rate comparisons using Lighthouse and Google.
- Daily restriction changes on room types to ensure the properties can manage turnover while selling as many rooms as demand allows.
- Work with the sales team to ensure we are getting groups at the rates and stay patterns that bring us the most revenue for the company and the homeowners.
- Rate parody and content management for several OTA platforms as well as vacation rental sites (Expedia, Booking.com, VRBO, Airbnb, Hotelbeds, AGODA, etc.
- Analyzed data with Data Vision and OTA reporting to refine strategy and enhance property performance.
Regional Revenue Manager
1 Year 3 Months- Managed revenue strategies to drive RevPar index growth across 14-16 properties, including Super 8, Days Inn, La Quinta, AmericInn, Wingate, Microtel, Baymont, and Ramada.
- RFP completion in Lanyon/Cvent to ensure the best ADR while still winning the account.
- Rate parody and content management for Agoda/Priceline, Booking.com and Expedia.
- Analyzed rate parody across various platforms to ensure competitive pricing strategies. and content management for Agoda/Priceline, Booking.com and Expedia.
- Completed RFPs in Lanyon/Cvent to secure advantageous rates for clients. in Lanyon/Cvent to ensure the best ADR while still winning the account.
- Monitored local events to identify demand drivers, maximizing revenue potential.
- ReviQ configuration to ensure the system changes rates by comparing the correct comp set, events, and proper floors and ceilings.
Assistant General Manager and Revenue Manager
17 Years 8 Months- Managed revenue using rate 360 and other resources to maintain competitive pricing in market.
- Revenue management using rate 360 and other resources to ensure we are priced competitively within our market.
- Keep up with local events that could drive demand to ensure the most revenue possible is achieved.
- Monitored local events to capture demand and maximize revenue.
- Managed accounts receivable processes to ensure timely collection of payments.
- Facilitated employee meetings to enhance team communication and address concerns.
- Supervised a team of 19 employees to optimize performance and productivity.
- Executed HR tasks such as recruiting and training new employees to build a skilled workforce.
- Processed accounts payable transactions to ensure accurate financial records.
- Monitored and adhered to a monthly budget for supplies and labor to control expenses.
Front Desk Supervisor/ Sales Manager
1 Year 6 Months- Implemented nightly rate changes to optimize revenue management.
- Led and supervised front desk staff to ensure efficient operations and high guest satisfaction.
- Conducted outside sales calls to local companies, enhancing business relationships and driving sales growth.
- Managed incoming sales calls and organized group blocks to improve booking efficiency.
- Nightly rate changes to help with revenue management
Front Desk Agent/ Night Auditor
9 Months- Executed nightly audit reports, verifying accuracy of all calculations.
- Checked guests in and out efficiently at front desk
- Managed phone inquiries and processed reservations, enhancing guest satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues
Education
CRME - CRME certification
Bachelors - Business Administration Management
- Created and operated a non-profit organization to raise money for breast cancer research and awareness.
- Lead a team in creating a better tornado awareness system to present to the Entrepreneurship Award program.
- Lead several class group projects successfully while working full time as an on-call Manager.
Skills
Revenue optimization strategies
Revenue forecasting
Market analysis
Revenue team leadership
Extensive hospitality industry knowledge.
Microsoft Office proficiency
Organizational skills.
Guest complaint resolution
Personal Information
Title: Regional Revenue Manager
Timeline
Regional Revenue Manager
Wyndham Hotels & Resorts
11.2023 - 02.2025Read More
Regional Revenue Manager
Brittain Resorts
02.2023 - CurrentRead More
Assistant General Manager and Revenue Manager
Hotel at Old Town
03.2006 - 11.2023Read More
Front Desk Supervisor/ Sales Manager
Days Inn and Suites
09.2004 - 03.2006Read More
Front Desk Agent/ Night Auditor
Best Western Airport Inn
09.2003 - 06.2004Read More
Wichita State University
Bachelors from Business Administration Management
Read More
HSMAI Americas
CRME from CRME certification
Read More