Melissa Fitzgerald
Mechanicville
Summary
Dedicated healthcare professional with extensive experience in clinical supervision and utilization review, adept at leading teams to deliver high-quality patient care. A strong emphasis on collaboration fosters an environment where optimal outcomes are achieved through effective communication and teamwork. Known for reliability and adaptability, consistently providing compassionate care in fast-paced, dynamic settings. Committed to enhancing healthcare delivery through innovative solutions and a team-centered approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Nurse (RN) Supervisor
Medical Staffing Network, RN
Albany, NY
10.2015 - Current
- RN supervision
- Coordinated and streamlined daily unit operations, focusing on process improvement and operational excellence.
- Engaged with medical professionals to optimize patient care delivery and outcomes.
- Evaluated nursing team performance to maintain high standards of patient care.
- Conducted regular audits and assessments to ensure alignment with healthcare regulatory requirements.
- Developed and implemented staff schedules for oncoming shifts, aligning workforce availability with business needs.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management and post-discharge care strategies.
RN-Utilization Review Oversight Coordinator
Capital District Physicians Health Plan-CDPHP
Albany, NY
06.2013 - Current
- Conducted thorough analysis of service requests to validate medical necessity in alignment with established plan policy and InterQual guidelines.
- Improved team performance by facilitating effective physician rounds and responding to inquiries. Achieved operational efficiency through successful implementation of process improvement projects. Enhanced case management outcomes through diligent data compilation and reporting.
- Achieved a collaborative team atmosphere that promotes innovation and engagement. Implemented new processes that streamlined tasks and increased efficiency. Delivered consistent high productivity through effective team guidance.
- Conducted thorough quality assurance assessments to uphold regulatory requirements.
- Created and guided onboarding processes to ensure smooth integration of new team members into organizational culture.
Education
AS - Nursing
Maria College
Albany, NY01.2011
Skills
- Supervisory experience in healthcare
- Clinical nursing
- Prioritization of tasks
- Efficient typing
- Proficient in EMR software
- Medication management
- Continuous process refinement
- Comprehensive case coordination
Certification
- Registered nurse preceptor
- AED Certification
- CPR Certification
- BLS Certification
Timeline
Registered Nurse (RN) Supervisor
Medical Staffing Network, RN
10.2015 - Current
RN-Utilization Review Oversight Coordinator
Capital District Physicians Health Plan-CDPHP
06.2013 - Current
AS - Nursing
Maria College
Nursing Licenses
- RN