MELISSA FLATER
IT
Canyon Lake,TX
Summary
Demonstrated ability to work collaboratively with customers, manage diverse teams, improve operational efficiencies, and drive results. Well documented track record of implementing successful change management with internal stakeholder organizations. Experience leading both technical sales & sales operations organizations through reorganizations as well as many uncertain (uncharted territory) changes and shifts in strategy.
Overview
13
13
years of professional experience
Work History
Regional Accounts Director
Zoho Corporation
09.2023 - Current
- Focus on customer adoption of platform, scalability, and satisfaction in UI and UX.
- Develop and maintain strong relationships with key accounts.
- Voice client needs at all levels and with all departments in organization, creating change and process improvements.
- Work with Developers & Engineers to create customized solutions to meet specific needs of diverse clients.
Technical Sales Manager II
Dell Technologies
01.2022 - 02.2023
- Responsible for Data Center Sales team - 18 Direct Reports across the US
- Exceeded revenue targets (>$2 billion USD yearly) w/43,000 partners in Americas
- Managed and outlined team's quarterly/ yearly goals aligning team to ELT strategy
- Led execution of team's yearly business strategy for process improvements in key opportunity areas
- Managed & measured KPI's, SLA's and sales performance for team
- Enabled, coached, and developed team members.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Global Sales Operations Manager II
Dell Technologies
01.2020 - 01.2022
- Led Global Presales Engineer Operations across EMEA, APJC, and US
- Managed team in 14 different locations across world: Malaysia, Slovakia, Ireland, Panama, and US
- Ensure operation is running at capacity and SLAs are met within all locations/regions
- Oversee escalations from Global sales teams, minimize impact on frictionless selling motion
- Mitigate operational barriers, manage occupancy of teams, and reduce Time to resolve
- Work cross-functionally with stakeholders for successful program launches & CPQ
- Created transparent dashboard for all business stakeholders to quickly collaborate and identify status of each case & resulting RCA post resolve.
Data Center Specialist TSR III
Dell Technologies
05.2017 - 01.2020
- Configured server, networking, and storage hardware / software solutions
- Consulted with customers and engineers on solution business objectives
- Used CRM (Salesforce ) to initiate, manage, and progress deal forward
- Ensured customers had future proof data center, with holistic approach
- Owned customer experience from software & infrastructure builds to deployment & post implementation follow through
Infrastructure Specialist TSR II
Dell Technologies
12.2015 - 05.2017
- Attached 3'rd party solutions (Data Center Power & cooling, SD-WAN, networking, HCI & storage solutions) to Dell core Hardware & existing customer infrastructure
- Calculated & sized Data Center power draw and consumption based on existing hardware plus addition of new equipment
- Collaborated with Dell partners, inside teams and outside engineers to come up with custom-tailored data center solution.
Sales Team Manager
Crate and Barrel
09.2011 - 05.2015
- Managed escalated customer service issues regarding deliveries, damaged product, or general miscommunication
- Maintained complete awareness of customer experience in showroom and adjusted floor coverage as needed
- Hired permanent, part-time, and seasonal associates at store's location
- Coached exceptional sales performance and empowered decision making
- Observed associate behavior and provided real time developmental feedback.
Education
Bachelor of Science - Home Furnishings Merchandising, Business
University of North Texas
08.2008
Skills
- Change Management Process
- Cross functional workflows
- Business Analytics
- New Business Acquisition
- Operational Standards - KPI's
- Sales Quota Management
- Performance Management
- Sales Territory Growth
Accomplishments
- Voted top Technical Sales Manager (TSM) for FY'23
- 3-time recipient of long-term incentives at Dell Technologies retaining “High Potential” employees
Accomplishments
- Dell EMC - Acquisition Technical Sales Rep (TSR) for FY'19
- Published article
- Interior Design magazine, Plinth & Chintz
- Involved in Austin TX, homeless community outreach
Skills
- Multi-Unit Operations Management
- Project Management
- Sales Process Improvement
Timeline
Regional Accounts Director
Zoho Corporation
09.2023 - Current
Technical Sales Manager II
Dell Technologies
01.2022 - 02.2023
Global Sales Operations Manager II
Dell Technologies
01.2020 - 01.2022
Data Center Specialist TSR III
Dell Technologies
05.2017 - 01.2020
Infrastructure Specialist TSR II
Dell Technologies
12.2015 - 05.2017
Sales Team Manager
Crate and Barrel
09.2011 - 05.2015
Bachelor of Science - Home Furnishings Merchandising, Business
University of North Texas
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