MELISSA FLEMING
Eagle Lake,FL
Summary
Results-oriented Seller and Sales Training & Development Specialist with over 10 years of proven experience designing, developing, and delivering impactful training programs that drive sales performance and revenue growth.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Senior Sales & Training Development Specialist
RR Donnelley
11.2024 - Current
- Redesigned the sales training and overall onboarding curriculum to better align with changing market demands, leading to a 72% increase in training program satisfaction rates.
- Implemented a comprehensive skill assessment strategy to evaluate sales personnel skills and behaviors, resulting in a 22% improvement in post-training performance.
- Collaborated with marketing and inside sales teams to integrate new product features into the sales training process, ensuring a fast and seamless adoption rate among sellers.
- Directed and optimized new go-to-market training resources which reduced time to first sale by 34% for new and less tenured sellers.
- Introduced a mentorship program pairing new sales representatives with top performers, boosting new seller productivity by 40% within their first 90 days.
- Led an initiative to create a go-to-market sales residency program, resulting in enhanced performance and a 52% increase in job satisfaction rates with a 41% decrease in attrition.
- Effectively managed a LMS course load of over 75 courses for an organization with over 46,000 employees.
Sales Recruiter and ATS Onboarding Specialist
RR Donnelley
07.2022 - 11.2024
- Sourcing and Attracting Sales Talent: Identifying and attracting sales professionals through various channels, creating effective job descriptions, and building a candidate network.
- Candidate Screening and Assessment: Conducting interviews and screenings to evaluate candidates' skills and fit, administering sales assessments, and performing reference checks.
- Managing the Recruitment Process: Collaborating with hiring managers, overseeing the entire process from job posting to offer, using applicant tracking systems, and negotiating offers.
- Facilitating a Smooth Onboarding Experience: Conducting orientation sessions covering company information, introducing new hires to teams, and assisting with necessary paperwork and setup.
- Supporting Integration and Development: Acting as a point of contact for new hires, monitoring their progress and offering support, and ensuring completion of required training.
- Providing Essential Resources and Training: Ensuring access to technical support and accounts, providing employee resources like handbooks, and presenting information on policies.
Sales Education Coordinator / Customer Success
Varsity Tutors
01.2021 - 07.2022
- Identifying and Pursuing Sales Opportunities: Actively seek out and engage with potential customers within the education sector.
- Understanding Customer Needs: Listen attentively to the specific needs and challenges faced by educational institutions.
- Meeting Sales Targets: Consistently exceeded established sales goals and performance metrics.
- Negotiating and Closing Deals: Work with clients to reach mutually agreeable contracts and finalize sales.
- Building and Maintaining Relationships: Establish and nurture strong relationships with key decision-makers at educational institutions.
- Collaborating with Internal Teams: Work closely with marketing, product development, and customer support to align strategies and deliver effective solutions.
- Developing and Executing Sales Strategies: Create and implement plans to achieve sales targets.
- Problem-Solving and Decision-Making: Addressed challenges and made strategic decisions to navigate market fluctuations and competitive business.
Independent Sales Training Consultant
Self-Employed
08.2019 - 01.2021
- Independent Contractor for training package build
Sales And Training Specialist, Talent Management & Organizational Development
ChenMed
01.2018 - 01.2019
- CRM Trainer, Organized community sales events
Analyst II, Sales Training Specialist, Sales & Marketing
Beckman Coulter
01.2016 - 01.2018
- Sales Trainer, Analyst, Life Science Division
Technical Application Specialist, Sales
Sysmex America
01.2015 - 01.2016
- Traveled for sales support in Life Sciences
Customer Success Specialist, MLT
Riverside Healthcare System
01.2012 - 01.2016
- Medical Laboratory Scientist in Life Science
Education
Bachelor of Science - Business Administration, Health Science, Interdisciplinary Studies
Liberty University
Lynchburg, VA05.2018
Associate of Science - Medical Laboratory Science
Tri-County Technical College
Pendleton, SC09.1995
Skills
- E-learning design
- Data analysis
- Virtual training
- Performance consulting
- Cross-cultural training
- Technical training
- Onboarding programs
- Training delivery
- Mentoring programs
- Assessment design
- Learning management systems
- Needs assessment
KEY ACHIEVEMENTS
- Sales Training Program Overhaul: Led an initiative to create a go-to-market sales residency program, resulting in enhanced performance and a 52% increase in job satisfaction rates with a 41% decrease in attrition.
- Digital Training Portal Launch: Successfully launched an improved sales engagement portal to educate new sellers on multiple verticals and the products for each.
- Mentorship Program Implementation: Initiated and managed a successful mentorship program that accelerated new hire ramp-up time by 40%.
- Reduction Through Resource Optimization: Optimized the utilization of training resources to reduce the turnover for national and inside sales groups.
Certification
- Certified Targeted Selection Trainer & Program Administrator, Development Dimensions International
- Certified Situational Leadership II Facilitator, Beckman Coulter Institute
- Certified MBTI Facilitator & Trainer, The Ken Blanchard Companies
Timeline
Senior Sales & Training Development Specialist
RR Donnelley
11.2024 - Current
Sales Recruiter and ATS Onboarding Specialist
RR Donnelley
07.2022 - 11.2024
Sales Education Coordinator / Customer Success
Varsity Tutors
01.2021 - 07.2022
Independent Sales Training Consultant
Self-Employed
08.2019 - 01.2021
Sales And Training Specialist, Talent Management & Organizational Development
ChenMed
01.2018 - 01.2019
Analyst II, Sales Training Specialist, Sales & Marketing
Beckman Coulter
01.2016 - 01.2018
Technical Application Specialist, Sales
Sysmex America
01.2015 - 01.2016
Customer Success Specialist, MLT
Riverside Healthcare System
01.2012 - 01.2016
Associate of Science - Medical Laboratory Science
Tri-County Technical College
Bachelor of Science - Business Administration, Health Science, Interdisciplinary Studies
Liberty University
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