Melissa Flores
Independence
Summary
Dynamic claims assistant at Saif Corporation with a proven track record in customer service and claims processing. Adept at managing multiple deadlines while maintaining accuracy and attention to detail. Recognized for exceptional communication skills and a strong ability to adapt in fast-paced environments, ensuring seamless operations and client satisfaction.
Overview
10
10
years of professional experience
Work History
claims assistant
Saif corporation
04.2023 - Current
- Audit claim files for closure
- Follow company Protocols
- Document all claim information accurately and consistently according to company standards.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Respond quickly to meet customer needs and resolve problems.
- Provide guidance and support to mentees, helping them develop their skillset and reach their goals.
- Focused on learning new skills and staying updated with industry changes.
- Flexible team player who can easily adapt to changing priorities or deadlines.
Intake Specialist
Salem Radiology Consultants
07.2017 - 04.2023
- Collected copies of insurance cards, and obtain current demographics
- Followed HIPAA, compliance, privacy, and confidential standards
- Interacted with internal departments, and outside healthcare providers, and insurance companies
- Input new referral orders in the system
- Collected co pays and balances, and schedules appointments, and confirms authorization verification prior to exams
- Worked with coworkers to complete tasks.
- Familiarity with medical terminology and coding systems used in billing practices for radiology.
- Scheduled and coordinated patient XRAY and CAT SCAN appointments, verifying insurance coverage and obtaining necessary authorizations.
Office Manager
Amazing Treatment
03.2015 - 07.2017
- Collected copies of insurance cards, and obtain current demographics
- Followed HIPAA, compliance, privacy, and confidential standards
- Interacted with internal departments, and outside healthcare providers, and insurance companies
- Input new referral orders in the system
- Collected co pays and balances, and schedules appointments, and confirms authorization verification prior to exams
- Worked with coworkers to complete tasks.
- Familiarity with medical terminology and coding systems used in billing practices for radiology.
Education
High School Diploma -
Dallas High School
Dallas, OR06-2012
Skills
- Customer service orientation
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Organization and time management
- Medical terminology understanding
- Friendly, positive attitude
- Proper Telephone Etiquette
Timeline
claims assistant
Saif corporation
04.2023 - Current
Intake Specialist
Salem Radiology Consultants
07.2017 - 04.2023
Office Manager
Amazing Treatment
03.2015 - 07.2017
High School Diploma -
Dallas High School
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