Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Flores

Sweetwater,TX

Summary

Qualified Life Insurance Agent with strong foundation in life insurance solutions and client relationship management. Developed comprehensive insurance plans tailored to individual needs and successfully navigated complex policy structures. Demonstrated expertise in sales strategies and customer service.

Overview

18
18
years of professional experience

Work History

Billing/Invoice Clerk

Ingram Hospitality
09.2019 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Licensed Life Insurance Agent

PRIMERICA FINANCIAL SERVICES LIMITED
01.2020 - 01.2025
  • Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
  • Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
  • Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
  • Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

General Manager

Bahlman Cleaners
05.2007 - 09.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Responded to customer requests for products, services, and company information.
  • Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
  • Collaborated with team members to streamline workflow processes, resulting in faster turnaround times for customers.
  • Managed garment handling carefully, preventing damage or loss of customers'' items.
  • Provided exceptional support to coworkers during peak business hours, promoting teamwork and camaraderie among staff members.

Education

High School Diploma -

Sweetwater High School
Sweetwater, TX
01-2007

Skills

  • Multitasking
  • Payment tracking
  • Accounts payable
  • Deadline management
  • Invoice processing
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Insurance sales expertise
  • Client relationship management
  • Client account management
  • Goal oriented approach
  • New agent training

Timeline

Licensed Life Insurance Agent

PRIMERICA FINANCIAL SERVICES LIMITED
01.2020 - 01.2025

Billing/Invoice Clerk

Ingram Hospitality
09.2019 - Current

General Manager

Bahlman Cleaners
05.2007 - 09.2019

High School Diploma -

Sweetwater High School

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