Melissa Flores Villa
Goldendale
Summary
With a proven track record at Columbia Gorge Motors, I excel in streamlining operations and enhancing customer satisfaction. My expertise in organization and bilingual communication has consistently improved office efficiency and client relations. Skilled in notary tasks and adept at managing high-volume workloads, I have significantly contributed to team success and customer loyalty.
Overview
9
9
years of professional experience
Work History
Receptionist
Columbia Gorge Motors
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Title Clerk
Columbia Gorge Motors
11.2024 - 02.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
Shift Supervisor
Pilot Travel Centers
11.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Sales Manager
Rent-A-Center NPS
10.2015 - 05.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Dental Assistant
Elite Dental Assistanting
Vancouver, WA07.2017
Diploma -
Bend Senior High-school
Bend, OR06.2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Bilingual
- Notary
- Scheduling appointments
- Greeting and seating clients
Timeline
Title Clerk
Columbia Gorge Motors
11.2024 - 02.2025
Receptionist
Columbia Gorge Motors
09.2023 - Current
Shift Supervisor
Pilot Travel Centers
11.2022 - 05.2023
Sales Manager
Rent-A-Center NPS
10.2015 - 05.2016
Dental Assistant
Elite Dental Assistanting
Diploma -
Bend Senior High-school
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