Melissa Forant
Greenville-Spartanburg-Anderson,United States
Summary
Professional in Implementation Management, prepared to bring extensive experience and results-oriented approach to new challenges. Known for driving successful project rollouts and optimizing operational workflows thru technology . Focus on team collaboration and adaptability ensures reliable and flexible leadership in dynamic environments. Key skills include strategic planning and process improvement, people and project management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Deployment Manager - Digital Health Operations
Ambry Genetics
03.2022 - Current
- Lead Project Management role for EMR integrations and the CARE program implementations, including initial planning, scoping, directing, coordinating, and deliverables needed to onboard new clients successfully, as well as managing the customization, integration, launching, and ongoing success of Ambry programs of over 150 implementations to date
- Responsible for enterprise-level management of large integration projects
- Primary point of contact across departments to ensure best practices, train relevant teams, assess client needs, and identify, create, and customize impactful solutions while leading multiple implementation and integration projects
- Develop and ensure appropriate implementation of technical and departmental policies and procedures
- Facilitated knowledge transfer among team members by creating comprehensive documentation on integration processes and best practices.
- Work with commercial and field-based implementation teams to ensure success of the CARE program and EMR integrations post-launch
- Act as internal and external champion and SME of the CARE program as well as EMR integrations and implementations
- Work alongside Business Development Directors, Director IT, and others in EMR Vendor relationships to ensure efficiency and scaling of integration efforts at the EMR vendor level
- Organize and run working groups and projects, including cross-departmental collaborative initiatives, aimed at advancing the efficiency, productivity, and effectiveness of the Digital Heath Operations team
- Audit EMR interfaces as changes occur between CARE (version/updates) and EMR interface, with careful attention to version updates that may disrupt existing interfaces
- Develop and lead junior members of the Digital Health Operations team
Owner/Business Consultant
Starting Small, LLC
08.2021 - Current
- Consult established businesses and non profits in employee engagement, change management, profitability and technological solutions
- Identify and assist customer in local, state, and federal business requirements such as business licenses, tax IDs, insurance requirements, and business structures
- Provide guidance in creating a business plan by asking probing questions, sharing appropriate outlines, determining target markets, and basic capital and funding structures
- Review of company structure, current business plans and strategies for profitable growth opportunities
- Develop interviewing and hiring strategies
- Project Consulting
- Develop and expand client and consumer networks
- Actively engage small business owners and non profit boards in expanding community reach, network and product/service viability
- Marketing and social media consulting to increase consumer activity and traffic to/on websites and social media profiles
- Funding and fiscal planning for year one
- Create think tank opportunities for clients to identify and pursue the next steps for their small business or non profit organization
- Event planning including team building, remote conferences and other employee and client engagement events
Connectivity Ops Engineer, IT Liaison for Key Strategic Clients National Team Lead
Quest Diagnostics
10.2017 - 03.2022
- Connectivity Operations Engineer working with government contract accounts, national key strategic clients and enterprise clients
- Built, and lead strategic alliance team, nationally supporting $300 million + in business revenue
- Veteran's Administration interface SME
- Contributed to government contract RFP responses and enterprise contracting
- Daily administrative tasks, including building test compendiums, interface management, database inquiry, technical specialty, HL7 message analysis and troubleshooting, as well as facilitate validation testing and resulting for all regional BUs and Esoteric locations
- Proficient in HUB, Cloverleaf, Impact, Microsoft 365 suite, Clarity, ServiceNow, Salesforce, xMatters, Zoom, Skype for Business, OptiMaxx EIS and others
- Middleware proficiency in Impact, Cloverleaf, HUB and Data Innovations
- Integration SME for EMR software such as Epic, Cerner, eCW, Athena, VistA, Quanum EHR and others
- Networking, middleware systems and LIS interface troubleshooting and issue resolution
- Project management in conjunction with Implementation and Standardization teams
Sr Client Systems Implementation Technician, Healthcare Technology Solutions, Client Systems Delivery
Quest Diagnostics
01.2013 - 10.2017
- Client facing Implementation and Integration Professional for all Western and Central NY as well as North Central PA supporting 400+ client accounts
- Troubleshoot system and network issues with clients, hospital groups and PSC/internal users
- Assess client needs and communicate appropriate solutions for all IT needs in Quest environment
- Work with third party communications and ISP vendors to troubleshoot and facilitate fix for connectivity and communication disruptions
- Train clients on proprietary software features, utilization, and optimization of user experience
- Install hardware and software in new client set ups and new PSCs
- Break/Fix client network issues and equipment
- Implement new images and systems upgrades
- Infrastructure support in Buffalo and Syracuse RRL locations, including troubleshooting network, LIS, hardware, and software as well as complete break/fix tasks on all QSW machines
- Cross functionally supported internal IT systems and networking
Trainer, Patient Services
Quest Diagnostics
10.2011 - 01.2013
- Conduct all new hire training for Patient Services, including conducting assessment of technique, skills and knowledge of phlebotomy, patient registration processes and customer service
- Trained all Business Unit Phlebotomy employees on procedure, technique, SOPs and customer service (200+ employees)
- Developed training curriculum and SOPs for Patient Services department as well as assessment and competency documentation for NYSDOH regulations
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Instruct classes preparing new phlebotomists for national certification
- Trained all regional trainers as well as Joint Venture Trainers
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Patient Services Supervisor
Quest Diagnostics
08.2007 - 10.2011
- Oversee phlebotomy operations at 8-10 Patient Service Centers in the Western NY area and manage staff of 35-55 employees
- Data driven tier 1 metrics used to improve individual performance and productivity
- Led Employee Satisfaction Improvement Focus Group
- Work cross functionally to ensure strategic alignment with physician and patient needs
- Manage relationships with Phlebotomy Training resources at Erie1 Boces, Bryant and Stratton and Trocaire College
Import Manager
DHL GLOBAL FORWARDING
06.2002 - 04.2007
- Responsible for 24/7 operation for the Port of Buffalo completing international Customs Brokerage transactions with DHS (CBP), FDA and all other government agencies
- Hire, train and manage staff of 15-25 at 3 locations
- Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
Education
Business Administration And Management
Medaille College
BuffaloSkills
- Change Management
- Cross-functional team leadership
- Software Integration and Configuration
- Strategic Planning
- Agile Methodology
- Project Management
- Performance Metrics
- Strategic planning and execution
Certification
- ServiceNow IT Leadership Professional
- Certified Six Sigma Green Belt
- Microsoft Project Management Certification
- Atlassian Agile Project Management Professional Certification
- Transformational Leadership CPD Certified
- Organizational Development CPD Certified
Timeline
Sr Deployment Manager - Digital Health Operations
Ambry Genetics
03.2022 - Current
Owner/Business Consultant
Starting Small, LLC
08.2021 - Current
Connectivity Ops Engineer, IT Liaison for Key Strategic Clients National Team Lead
Quest Diagnostics
10.2017 - 03.2022
Sr Client Systems Implementation Technician, Healthcare Technology Solutions, Client Systems Delivery
Quest Diagnostics
01.2013 - 10.2017
Trainer, Patient Services
Quest Diagnostics
10.2011 - 01.2013
Patient Services Supervisor
Quest Diagnostics
08.2007 - 10.2011
Import Manager
DHL GLOBAL FORWARDING
06.2002 - 04.2007
Business Administration And Management
Medaille College
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