Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Melissa Ford

Lineville,AL
Melissa Ford

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Motivated Healthcare customer service representative with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Focused Patient Service Representative with 4 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.

Flexible hard worker ready to learn and contribute to team success.

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Patient-focused Healthcare customer service representative equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Cordial Patient Access Representative with 4-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Ambitious, career-focused job seeker, anxious to obtain an entry-level Healthcare position to help launch career while achieving company goals.

Overview

4
years of professional experience

Work History

Alorica
Irvine, CA

Healthcare Customer Service Representative
05.2020 - Current

Job overview

  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
  • Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Checked stock to determine inventory level and placed orders for needed supplies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings 5% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

Cornerstone Christian Correspondence School
Townsend, GA

High School Diploma
10-2019

University Overview

AA School of Pharmacy
Mississippi

Some College (No Degree) from Pharmacy (Pre-Pharmacy)

University Overview

Skills

  • Strong Interpersonal Skills
  • Insurance Verification
  • Stress Tolerance
  • Medical Terminology Knowledge
  • Claims Processing
  • Policy Adherence
  • Follow-Up Skills
  • HIPAA Compliance
  • Quality Assurance
  • Insurance Company Knowledgeable
  • Patient Education
  • Work Quality Evaluation
  • Multitasking and Organization
  • Customer Service
  • Problem-Solving
  • Eligibility Determination
  • Insurance Billing
  • Relationship Building
  • Team Leadership
  • System Updating
  • Payment Processing
  • Patient Registration
  • Process Improvement
  • Phone and Email Etiquette
  • Regulatory Compliance
  • Medical Terminology
  • Team Collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Healthcare Customer Service Representative
Alorica
05.2020 - Current
Cornerstone Christian Correspondence School
High School Diploma
AA School of Pharmacy
Some College (No Degree) from Pharmacy (Pre-Pharmacy)
Melissa Ford