Melissa Ford
Canton,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Insurance Verification Specialist
Dental Support Specialties
Canton, OH
09.2021 - Current
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Evaluated policies and procedures related to Insurance Verification activities.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders., to resolve any discrepancies in patient's insurance information.
- Ensured that the most current version of provider contracts were stored in the database.
- Updated patient and insurance data and input changes into company computer system.
Office Assistant
A + Food Service & Supply
Canton, OH
01.2011 - 10.2019
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered and directed phone calls to appropriate staff members.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Office Administrative Assistant
Kare Brother Restaurant Supply
Canton, OH
09.2001 - 01.2010
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Ordered supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Processed incoming invoices for payment in a timely manner.
Education
High School Diploma -
Glen Oak High School
North Canton, OH06-1985
Skills
- Multitasking Abilities
- Customer Relations
- Quick Books Inventory, Invoicing , Accounts Receiveable, Payable
References
References available upon request.
Timeline
Insurance Verification Specialist
Dental Support Specialties
09.2021 - Current
Office Assistant
A + Food Service & Supply
01.2011 - 10.2019
Office Administrative Assistant
Kare Brother Restaurant Supply
09.2001 - 01.2010
High School Diploma -
Glen Oak High School
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