Melissa Ford
3426 Southbrook Circle Florence,SC
Summary
My primary goal as a counselor is to be compassionate and empathetic, focusing on helping clients of various backgrounds and needs overcome personal obstacles. I am committed to helping clients improve mentally and emotionally by being diligent and resourceful with hands-on experience diagnosing issues and cultivating personalized treatment plans. Skilled in cognitive behavioral therapy, crisis intervention, and motivational interviewing. I am comfortable working either independently or in team-based settings to resolve issues.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Professional Counselor
Premier Care LLC
Florence , South Carolina
01.2021 - Current
- Utilize evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT)
- Engage clients in goal-setting and action planning to promote personal growth and positive life changes
- Monitor changes in symptoms or behavior over time to assess progress towards treatment goals.
- Encourage development of relevant skills to help overcome specific concerns
Owner/Manager of Operations
Ford's Freight Express LLC
Florence, SC
05.2017 - Current
- Ensure compliance with applicable laws and regulations related to operations
- Negotiate contracts with vendors for services necessary for daily operations
- Collaborate to develop strategies that support overall company objectives
- Manage day-to-day operations while ensuring high levels of customer satisfaction are met at all times
Project Administrator
PGBA / TRICARE
Florence, USA
07.2014 - 04.2017
- Maintained communication with management regarding development within areas of assigned responsibilities and performed special projects as required or requested
- Developed and managed projects; wrote system functionality; tested new development; and maintained project plans, issue logs, and status reports
- Developed training material and trained employees on implementing new system functionality
- Updated and maintained departmental and program specific manuals
Operations Manager
PGBA / TRICARE
Florence, USA
05.2006 - 07.2014
- Managed Daily activities of a multi-functional area
- Monitored productivity, attendance and quality of work
- Prepared and analyzed daily reports
- Ensured compliance of corporate and contract guidelines
- Processed special inquiries in a timely and efficient manner
Night Manager
House of Hope Ministries
Florence, USA
03.2006 - 12.2012
- Enforced established rules and guidelines
- Ensured that residents adhered to scheduled activities
- Assigned responsibilities to residents
- Provided conflict resolution
- Administered medication
Technical Training Specialist
PGBA / TRICARE
Florence, USA
11.2000 - 04.2006
- Coordinated with management to determine and define training needs and objectives
- Provided innovative team-oriented, customer-focused technical and non-technical training for new and experienced associates
- Assessed calls for quality customer service phone skills, provided written feedback on each proficiency, and coached each skill
- Researched, designed, developed, revised, and updated training courses, curricula, and materials to enhance training
Supervisor Continuing Education
Florence Darlington Technical College
Florence, USA
05.1999 - 11.2000
- Prepared schedules for job testing for area companies
- Administered assessment and placement test
- Coordinated with Human Resource Offices of local companies
- Entered data for test administered
- Provided instruction to new employees with operational procedures for administering assessment test
- Compiled information for review to the Director of continuing Education
Education
Masters of Arts - Counseling
Webster University
St. Louis, Missouri05.2015
Bachelor of Science - Workforce Education and Development
Southern Illinois University
Carbondale, Illinois08.2000
Skills
- Substance Abuse Support
- Navigating Life Changes
- Family Dynamics Facilitation
- Guiding Relationship Dynamics
- Behavior modification
- Mental health assessment
Certification
- Licensed Professional Counselor State of SC December 2024
Timeline
Licensed Professional Counselor
Premier Care LLC
01.2021 - Current
Owner/Manager of Operations
Ford's Freight Express LLC
05.2017 - Current
Project Administrator
PGBA / TRICARE
07.2014 - 04.2017
Operations Manager
PGBA / TRICARE
05.2006 - 07.2014
Night Manager
House of Hope Ministries
03.2006 - 12.2012
Technical Training Specialist
PGBA / TRICARE
11.2000 - 04.2006
Supervisor Continuing Education
Florence Darlington Technical College
05.1999 - 11.2000
- Licensed Professional Counselor State of SC December 2024
Masters of Arts - Counseling
Webster University
Bachelor of Science - Workforce Education and Development
Southern Illinois University
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