Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Ford

Centerville,GA

Summary

Dynamic Recreation Assistant with a proven track record at USAF, excelling in activity planning and customer service. Recognized for enhancing participant experiences through innovative programming and strong relationship building. Adept at staff training and safety supervision, ensuring a secure and engaging environment for all users. Committed to fostering collaboration and operational efficiency.

Overview

7
7
years of professional experience

Work History

Recreation Assistant

USAF
04.2024 - Current
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Enhanced participant enjoyment by creating and implementing diverse recreational activities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Responded to public inquiries to provide information about programs and facilities.
  • Developed strong relationships with community partners, fostering collaboration for future events.
  • Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
  • Trained new staff members on department policies and procedures, promoting consistency across the team.
  • Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Streamlined reservation processes for recreational facilities, improving customer satisfaction and access.

Cashier Supervisor

Kroger
07.2018 - 01.2024
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored areas for security issues and safety hazards.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Sales Associate

Belk
03.2018 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Freedom High
Morganton, NC

Criminal Justice

Western Piedmont Community College
Morganton, NC
07.2008

Skills

  • Strong teamwork
  • Flexibility
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Time management
  • Collaboration and teamwork
  • Relationship building
  • Activity planning and coordination
  • Team leadership
  • Activity planning
  • Documentation and recordkeeping
  • Decision-making
  • Inventory management
  • Customer and Service-oriented
  • Staff training
  • Safety demonstrations
  • Safety training
  • Personnel supervision
  • Administrative leadership
  • Group recreation
  • New hire orientation

Timeline

Recreation Assistant

USAF
04.2024 - Current

Cashier Supervisor

Kroger
07.2018 - 01.2024

Sales Associate

Belk
03.2018 - 07.2018

Freedom High

Criminal Justice

Western Piedmont Community College

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