Melissa Fortner
Mt. Holly,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Wholesale Mortgage Operations Manager
Cardinal Financial Company
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Financial Services Representative
State Employees Credit Union
02.2015 - 01.2016
- Responsible for answering phone calls and assisting members with questions and transactions.
- Handled deposits, withdrawals, issue money orders, and enter transactions into teller terminal with no cash discrepancies.
- Controlled the balancing and handling of transaction for the Vault, ATM, Teller Cash Dispenser, and Coin Sorter.
Finance and Insurance Administrative Assistant
Hendrick Automotive Group
07.2014 - 02.2015
- Responsible for processing and signing paperwork with customers while preparing it for funding from banks.
- Handled funding delays and issues with paperwork, quickly solving time critical problems.
Lead Floor Staff
Regal Entertainment Group
05.2011 - 07.2014
- Helped customers with the purchasing of tickets and concessions while maintaining cleanliness of theater.
- Trained new employees with cash register operation, opening and closing procedures.
Teacher
East Gaston High School
12.2013 - 06.2014
- Created and implemented lesson plans for three ninth grade World History classes.
- Analyzed student progress and adapted teaching methods to maximize student learning and engagement.
Media Lab Assistant
Technology Support Services, Appalachian State University
08.2012 - 08.2013
- Maintained lab supplies and a clean and orderly operating computer lab.
- Facilitated the improvement of equipment and addressed malfunctions with equipment in classrooms and in the computer lab.
Education
Bachelor of Science - History, Social Sciences
Appalachian State
University
Boone, NCSkills
- Professional Relationships
- Motivational Leadership
- Customer Rapport
- Customer Service and Assistance
- Staff Training
- Google Docs
Timeline
Wholesale Mortgage Operations Manager
Cardinal Financial Company
01.2016 - Current
Financial Services Representative
State Employees Credit Union
02.2015 - 01.2016
Finance and Insurance Administrative Assistant
Hendrick Automotive Group
07.2014 - 02.2015
Teacher
East Gaston High School
12.2013 - 06.2014
Media Lab Assistant
Technology Support Services, Appalachian State University
08.2012 - 08.2013
Lead Floor Staff
Regal Entertainment Group
05.2011 - 07.2014
Bachelor of Science - History, Social Sciences
Appalachian State
University
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