Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Fossati

Bridgeport

Summary

Looking for a career in the hospitality industry in Canada.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Chilis's Bar and Grill
10.2024 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.

Shift Manager

Carmel Diner
10.2020 - 07.2024
  • Handle customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service boosting customer satisfaction.
  • Thrive in a fast paced environment while upselling products with excellent customer service.

Manager

Mountain Top Market and Deli
06.2019 - 10.2022
  • Provide guidance, orientation, training and feedback to ensure deli department employees achieve satisfactory performance standards.
  • Responsible for the supervision of the entire deli during daily shifts and ran the business while the owners were away.
  • Make product suggestions and engage in suggestive selling.

Scheduler, Payroll and Human Resources

Unlimited Care Inc.
01.2018 - 08.2019
  • Responsible for scheduling over 2.500 hours and revise for requests and emergencies.
  • Served as a link between clients and employees by handling questions, interpreting and administering contracts as well as helping to resolve work related problems.
  • Acted as an on call manager during non business hours.
  • Oversaw filing system for time slips, schedules and payment records.
  • Promoted to Human Resources and payroll backup in 2019.
  • Cleared by New York State Department of Health to run criminal background checks on employees and adhered to all state laws and OSHA compliance.

Education

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Iona College
New Rochelle, NY
01.2011

High School - undefined

Carmel High School
Carmel, NY
01.2009

Skills

  • Shift management
  • Food safety compliance
  • Employee scheduling
  • Staff training and development

Certification

Serv Safe

Expires 10/2029

Timeline

Restaurant Manager

Chilis's Bar and Grill
10.2024 - Current

Shift Manager

Carmel Diner
10.2020 - 07.2024

Manager

Mountain Top Market and Deli
06.2019 - 10.2022

Scheduler, Payroll and Human Resources

Unlimited Care Inc.
01.2018 - 08.2019

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Iona College

High School - undefined

Carmel High School

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