Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Foster

Butler,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

Manager

Roosters
Ontario, OH
12.2022 - 03.2023
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Assisted staff by serving food and beverages or bussing tables.
  • Safe Serve Certified

Crew Leader/Scheduling Coordinator

McDonald's
Mansfield, Ohio
2006 - 2010
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Mentored newly hired crew members to prepare each for job roles.
  • Monitored task completion to meet company standards for performance.
  • Counted tills at the beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Developed work schedules to ensure adequate staffing levels.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.

Machine Operator

Hi-Stat
Lexington , Ohio
2010 - 2014
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Maintained work environments safe and efficient at all times.
  • Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.

Home Health Aide

Crystal Clear nursing home
Mansfield , Ohio
2014 - 2016
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Tracked and reported clients' progress based on observations and conversations.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Planned optimal meals based on established nutritional plans.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

Customer Service Representative

First Choice Home Health & Hospice
Ontario, Ohio
2020 - 2021
  • Set up and activated customer accounts.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Worked with Excel and Word Documents
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted customers, answered general questions and directed to appropriate locations.

Education

Certificate in Bookkeeping -

Columbus State Community College
Columbus, OH
12.2021

STNA Certificate -

Madison Adult Career Center
Mansfield, OH
12.2014

High School Diploma -

Clearfork High School
Bellville
06.2008

Associate of Applied Science - Business Management

Columbus State Community College
Columbus, OH

Bachelor of Science - Business Administration And Management

Tiffin University
Tiffin, OH

Skills

  • Portion Control
  • Safety and Health Precautions
  • Kitchen Equipment Operation
  • Food Presentation
  • Staff Supervision and Assistance
  • Inventory Management
  • Employee Scheduling
  • Meal Planning
  • Food Handling
  • Food Preparation
  • Sanitation Standards
  • Money Handling
  • Staff Supervision

Certification

  • Safe Serve Certified

Timeline

Manager

Roosters
12.2022 - 03.2023

Crew Leader/Scheduling Coordinator

McDonald's
2006 - 2010

Machine Operator

Hi-Stat
2010 - 2014

Home Health Aide

Crystal Clear nursing home
2014 - 2016

Customer Service Representative

First Choice Home Health & Hospice
2020 - 2021

Certificate in Bookkeeping -

Columbus State Community College

STNA Certificate -

Madison Adult Career Center

High School Diploma -

Clearfork High School

Associate of Applied Science - Business Management

Columbus State Community College

Bachelor of Science - Business Administration And Management

Tiffin University

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Melissa Foster