Melissa Foster
Butler,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Manager
Roosters
Ontario , OH
2022.12 - 2023.03
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Safe Serve Certified
Crew Leader/Scheduling Coordinator
McDonald's
Mansfield , Ohio
2006 - 2010
- Managed multiple employees in various job tasks throughout phases of project completion.
- Mentored newly hired crew members to prepare each for job roles.
- Monitored task completion to meet company standards for performance.
- Counted tills at the beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Trained new hires on job duties, safety protocols, and company policies.
- Developed work schedules to ensure adequate staffing levels.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
Machine Operator
Hi-Stat
Lexington , Ohio
2010 - 2014
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Maintained work environments safe and efficient at all times.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Home Health Aide
Crystal Clear nursing home
Mansfield , Ohio
2014 - 2016
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Tracked and reported clients' progress based on observations and conversations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Planned optimal meals based on established nutritional plans.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Customer Service Representative
First Choice Home Health & Hospice
Ontario , Ohio
2020 - 2021
- Set up and activated customer accounts.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Worked with Excel and Word Documents
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Certificate in Bookkeeping -
Columbus State Community College
Columbus, OH12.2021
STNA Certificate -
Madison Adult Career Center
Mansfield, OH12.2014
High School Diploma -
Clearfork High School
Bellville06.2008
Associate of Applied Science - Business Management
Columbus State Community College
Columbus, OHBachelor of Science - Business Administration And Management
Tiffin University
Tiffin, OHSkills
- Portion Control
- Safety and Health Precautions
- Kitchen Equipment Operation
- Food Presentation
- Staff Supervision and Assistance
- Inventory Management
- Employee Scheduling
- Meal Planning
- Food Handling
- Food Preparation
- Sanitation Standards
- Money Handling
- Staff Supervision
Certification
- Safe Serve Certified
Timeline
Manager
Roosters
2022.12 - 2023.03
Crew Leader/Scheduling Coordinator
McDonald's
2006 - 2010
Machine Operator
Hi-Stat
2010 - 2014
Home Health Aide
Crystal Clear nursing home
2014 - 2016
Customer Service Representative
First Choice Home Health & Hospice
2020 - 2021
Certificate in Bookkeeping -
Columbus State Community College
STNA Certificate -
Madison Adult Career Center
High School Diploma -
Clearfork High School
Associate of Applied Science - Business Management
Columbus State Community College
Bachelor of Science - Business Administration And Management
Tiffin University
- Safe Serve Certified
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