Melissa Fotis
Port Charlotte,FL
Summary
Dynamic dental receptionist and manager with experience managing operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
7
7
years of professional experience
Work History
Assistant Office Manager
Coast Dental
Port Charlotte, FL
11.2021 - Current
- Oversee front desk day to day operations
- Manage treatment plan acceptance to meet goal of 80%
- Manage collections to meet daily goal of 95% and quarterly goal of 104%
- Ensure schedules are aptly built to provider needs
- Assist patients with billing inquiries
- Enter insurance payments and review EOB for patient responsibilities
- Manage patient communication system
Office Manager
JCORR Mechanical
02.2020 - Current
- Dispatch team of 6 service techs
- Payroll processing and time keeping via QuickBooks
- Manage accounts payable and receivable
- Collection management for unpaid invoices
- Generating progress reports for on-going projects to ensure 40% profit margin
- Assist in managing company’s social media
- Respond directly to President and CFO
Operations Specialist
ImmediaDent
01.2017 - 02.2020
- Provide operations support during opening of new offices
- Guide and retrain staff in 24 existing offices to ensure uniformity and compliance
- Work directly with regional managers across 3 states
- Interviewing and hiring candidates
- Create and deliver necessary performance documents
- Responsible for auditing of all front desk operations
- Work with billing department and insurance to correct any claim errors
- Responsible to identify and remedy areas of opportunity for area offices
- Coordinate new procedure/process rollouts with home office
- Review P&L reports and adjust controllable categories accordingly
- Provide support to offices to ensure production and customer service goals are met
Lead Patient Coordinator
ImmediaDent
03.2015 - 01.2017
- Open office each morning
- Call any unconfirmed appointments and reviewed schedule for errors
- Manage clinical staff and patient flow
- Authorized insurance, create NEAs and submit pre-authorizations
- Manage lab cases for crowns and denture steps
- Present treatment plans and collect payment from patients
- Create staff schedule and verify payroll
Education
High School Diploma -
Westerville North High School
Westerville, OH05.2008
Skills
- Dental Treatment Planning
- Advising Patients
- Customer Service
- Charting
- Postoperative Care Instructions
- Treatment Room Preparation
- Detail-Oriented
- Insurance Verification
- Payment Collections
- Quality Assurance
Timeline
Assistant Office Manager
Coast Dental
11.2021 - Current
Office Manager
JCORR Mechanical
02.2020 - Current
Operations Specialist
ImmediaDent
01.2017 - 02.2020
Lead Patient Coordinator
ImmediaDent
03.2015 - 01.2017
High School Diploma -
Westerville North High School
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