Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melissa Fotis

Melissa Fotis

Port Charlotte,FL

Summary

Dynamic dental receptionist and manager with experience managing operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

7
7
years of professional experience

Work History

Assistant Office Manager

Coast Dental
Port Charlotte , FL
2021.11 - Current
  • Oversee front desk day to day operations
  • Manage treatment plan acceptance to meet goal of 80%
  • Manage collections to meet daily goal of 95% and quarterly goal of 104%
  • Ensure schedules are aptly built to provider needs
  • Assist patients with billing inquiries
  • Enter insurance payments and review EOB for patient responsibilities
  • Manage patient communication system

Office Manager

JCORR Mechanical
2020.02 - Current
  • Dispatch team of 6 service techs
  • Payroll processing and time keeping via QuickBooks
  • Manage accounts payable and receivable
  • Collection management for unpaid invoices
  • Generating progress reports for on-going projects to ensure 40% profit margin
  • Assist in managing company’s social media
  • Respond directly to President and CFO

Operations Specialist

ImmediaDent
2017.01 - 2020.02
  • Provide operations support during opening of new offices
  • Guide and retrain staff in 24 existing offices to ensure uniformity and compliance
  • Work directly with regional managers across 3 states
  • Interviewing and hiring candidates
  • Create and deliver necessary performance documents
  • Responsible for auditing of all front desk operations
  • Work with billing department and insurance to correct any claim errors
  • Responsible to identify and remedy areas of opportunity for area offices
  • Coordinate new procedure/process rollouts with home office
  • Review P&L reports and adjust controllable categories accordingly
  • Provide support to offices to ensure production and customer service goals are met

Lead Patient Coordinator

ImmediaDent
2015.03 - 2017.01
  • Open office each morning
  • Call any unconfirmed appointments and reviewed schedule for errors
  • Manage clinical staff and patient flow
  • Authorized insurance, create NEAs and submit pre-authorizations
  • Manage lab cases for crowns and denture steps
  • Present treatment plans and collect payment from patients
  • Create staff schedule and verify payroll

Education

High School Diploma -

Westerville North High School
Westerville, OH
05.2008

Skills

  • Dental Treatment Planning
  • Advising Patients
  • Customer Service
  • Charting
  • Postoperative Care Instructions
  • Treatment Room Preparation
  • Detail-Oriented
  • Insurance Verification
  • Payment Collections
  • Quality Assurance

Timeline

Assistant Office Manager

Coast Dental
2021.11 - Current

Office Manager

JCORR Mechanical
2020.02 - Current

Operations Specialist

ImmediaDent
2017.01 - 2020.02

Lead Patient Coordinator

ImmediaDent
2015.03 - 2017.01

High School Diploma -

Westerville North High School
Melissa Fotis