MELISSA FOUT
Romney,WV
Summary
Driven professional with a proven track record in customer service and financial transactions, notably at ACT 1ST FEDERAL CREDIT UNION. Skilled in enhancing customer satisfaction and managing secure transactions, demonstrating exceptional customer support and banking knowledge. Excelled in roles requiring active listening and problem-solving, achieving significant improvements in customer experience. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Member Service Representative
ACT 1ST FEDERAL CREDIT UNION
2019.09 - 2024.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Teller
BANK OF ROMNEY
2015.02 - 2019.08
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Caregiver, Special Needs
PRO CARE HOME HEALTH
2011.05 - 2013.07
- Prepared meals and snacks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Education
No Degree - GENERAL BUSINESS
Marion Senior High School
Marion, VA05.1980
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Banking knowledge
Additional Information
SARAH KING - 304-822-8700
ROMNEY WV 26757
CHAZ HOBSON - 540-845-0977
SPRINGFIELD WV 26763
LINDA BAKER - 304-822-7390
ROMNEY WV 26757
DALE MYERS - 843-995-0923
AUGUSTA WV 26704
Timeline
Member Service Representative
ACT 1ST FEDERAL CREDIT UNION
2019.09 - 2024.06
Teller
BANK OF ROMNEY
2015.02 - 2019.08
Caregiver, Special Needs
PRO CARE HOME HEALTH
2011.05 - 2013.07
No Degree - GENERAL BUSINESS
Marion Senior High School
Similar Profiles
Christie L. ClarkChristie L. Clark
CEO/President/Treasurer at ACT 1st Federal Credit UnionCEO/President/Treasurer at ACT 1st Federal Credit Union
MELANI ERDOGANMELANI ERDOGAN
Financial Data Analyst at 1st Bergen Federal Credit UnionFinancial Data Analyst at 1st Bergen Federal Credit Union
Melissa GoldsteinMelissa Goldstein
Universal Member Service Representative at Members 1st Federal Credit UnionUniversal Member Service Representative at Members 1st Federal Credit Union