Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Fowler

Kennedale,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

CentraSol
06.2022 - Current
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily office operations or compromise patient care quality.
  • Supported office staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.

Pre-Billing Specialist

CentraSol, LLC
06.2020 - Current
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Updated patient records with accurate, current insurance policy information.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Collected payments and applied to patient accounts.
  • Prepared billing correspondence and maintained database to organize billing information.

Online Sales Customer Service Representative

Goodwill
08.2011 - 06.2020
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Burleson High School
Burleson, TX
05.2004

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Office Suite
  • Dedicated Team Player
  • Records Management

Timeline

Administrative Assistant

CentraSol
06.2022 - Current

Pre-Billing Specialist

CentraSol, LLC
06.2020 - Current

Online Sales Customer Service Representative

Goodwill
08.2011 - 06.2020

High School Diploma -

Burleson High School

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Melissa Fowler