Melissa Fragoza
San Andreas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Dignity Health
06.2014 - Current
- Welcoming 100-200 patients each day while providing proper paperwork, scanning identification and insurance cards, and ensuring correct insurance is billed
- Uphold HIPAA policies and privacy
- Provide prompt customer service with a professional, friendly and patient manner in a fast-paced environment, while simultaneously answering phone calls.
- Process Release of Information forms and scan medical records
- Build and maintain strong team relationships, fostering positive work environment.
Secretary
American Office Services
01.2011 - 09.2014
- Reorganized filing systems for better efficiency and more streamlined processes
- Fielded incoming calls and took detailed messages
- Established office procedures, priorities and deadlines
- Assisted with payroll tasks by calculating gross pay, deductions and net pay
- Developed positive customer relations with new clients and customers
- Completed notarial certificate and related acknowledgments.
Teacher's Assistant
Little Oaks Learning Center
07.2009 - 04.2011
- Oversaw small student groups to promote safety, minimize injury and meet developmental needs
- Participated in meetings, teacher's conferences and additional training classes
- Assisted lead teacher in developing class schedule and activities
- Set up materials and equipment to help prepare for lessons
- Developed good relationships with students and staff to promote trust.
Education
BBA -
Sacramento City College
Sacramento, CA2026
Associate of Arts - General Studies
Columbia College
Sonora, CA2024
Associate of Arts - Arts and Humanities
Columbia College
Sonora, CA2023
High School Diploma -
Calaveras High School
San Andreas, CASkills
- Outstanding organizational, scheduling, and time administration skills
- High energy positive team member with excellent work ethic: flexible and dependable
- Creative problem solver, who rapidly adapts to the changing needs of an organization
- Attention to detail
- Strong communication skills
- Work Authorizations
- Goal driven
- Team Collaboration
- Client Relationship Management
- Problem Resolution
Timeline
Patient Access Representative
Dignity Health
06.2014 - Current
Secretary
American Office Services
01.2011 - 09.2014
Teacher's Assistant
Little Oaks Learning Center
07.2009 - 04.2011
BBA -
Sacramento City College
Associate of Arts - General Studies
Columbia College
Associate of Arts - Arts and Humanities
Columbia College
High School Diploma -
Calaveras High School