Melissa Fraley
Bellbrook,OH
Summary
Dynamic professional possesses excellent communication and customer service skills.
Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Learning Ambassador
Amazon Fulfillment Center
07.2021 - 04.2024
- Adapted training approaches based on feedback from peers and supervisors enabling continuous growth as a trainer.
- Served as a mentor trainer for new trainers providing guidance and support throughout their first year of training experience.
- Implemented innovative training methods, resulting in increased associate comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles and needs within the classroom.
- Evaluated associate progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Developed effective classroom management strategies that maintained an orderly yet nurturing environment conducive to learning at all times.
- I operated an order picker efficiently and swiftly to gather products for customer shipment.
- I expertly operated a tugger, efficiently moving six cages of product from one warehouse side to the other. I diligently scanned the cages and prioritized their delivery.
Elderly Caregiver
Home Care Assistance - HCA
03.2019 - 04.2021
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Caregiver Manager
Home Instead Senior Care
10.2014 - 03.2019
- I successfully oversaw a team of over 200 caregivers at an in-home care for the elderly company.
- I reached out to individuals interested in caregiver positions, conducting phone screenings and interviews. I also handled drug tests and background checks for potential caregivers.
- I conducted comprehensive orientation and training sessions for in-home caregivers, equipping them with essential skills and knowledge.
- I made certain that all new hire paperwork was meticulously completed and filed appropriately.
- I promptly addressed and resolved complaints and concerns raised by both clients and caregivers, ensuring their satisfaction.
- I handled disciplinary matters involving caregivers with professionalism and fairness, ensuring that appropriate actions were taken.
- I completed caregiver evaluations, providing comprehensive feedback on their performance and areas of improvement.
- I developed strong, trusting relationships with caregivers, ensuring they felt valued and supported by the company.
Education
Associate Degree In Nursing - Nursing
Fortis College - Centerville
Dayton, OHHigh School Diploma - Allied Health
Kettering Fairmont High School
Kettering, OHSkills
- Strong communication skills
- Problem-solving abilities
- Time management and organizational skills
- Teamwork and collaboration
- Leadership skills
- Adaptability and flexibility
- Attention to detail
- Customer service skills
- Analytical and critical thinking abilities
Timeline
Learning Ambassador
Amazon Fulfillment Center
07.2021 - 04.2024
Elderly Caregiver
Home Care Assistance - HCA
03.2019 - 04.2021
Caregiver Manager
Home Instead Senior Care
10.2014 - 03.2019
Associate Degree In Nursing - Nursing
Fortis College - Centerville
High School Diploma - Allied Health
Kettering Fairmont High School