Melissa Franco
Queens
Summary
To obtain a position as an instructor at LaGuardia Community College
Highly knowledgeable Internal Revenue Agent with comprehensive understanding of complex tax laws and procedures. Demonstrated ability to review, analyze and interpret financial records for accuracy and compliance. Strengths include strong analytical skills, in-classroom and virtual training of complex tax law and report writing of Interal Revenue Procedures and guidelines.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Lead Internal Revenue Agent GS 0512-14
United States Department of Treasury – Internal Revenue Service
New York
09.2024 - Current
- Collaborate closely with mangers to align training objectives with operational goals.
- Plan, prepare, and organize on-the-job training activities to meet learning outcomes.
- Trained new employees on IRS policies and procedures related to taxation.
- Select appropriate tasks, schedule work assignments, and assign responsibilities to trainees.
- Provide technical, procedural, and administrative guidance to support trainee development.
- Conduct formal workshops and informal coaching sessions to reinforce learning.
- Monitor the progress of the OJT program, ensuring it runs smoothly and meets quality standards.
- Complete all administrative documentation, including performance records, evaluations, and training reports.
- Evaluate trainee performance periodically, provide counseling to address deficiencies, and recognize achievements
Revenue Agent GS 0512
United States Department of Treasury – Internal Revenue Service
New York
09.2016 - 09.2024
- Conduct independent, high-level field examinations of employment tax and individual income tax returns, applying advanced audit, investigative procedures, and complex tax law interpretation.
- Develop comprehensive pre-examination analyses to identify potential areas of noncompliance.
- Continuing Professional Educational Instructor, Presented case studies, laptop demonstrations, exercises , directed case discussions and created lesson specific PowerPoint slides. Held Business workshops outside of formal classroom training.
- Organized and Instructed role specific workshops.
- Examine voluminous, incomplete, or disorganized books and records, utilizing investigative techniques to uncovers concealed income or assets.
- Perform financial investigations by analyzing public records, tax returns, and financial data to locate assets and sources of income.
- Evaluate taxpayers’ financial conditions by applying expense standards, assessing assets, and providing guidance
- Communicate complex findings clearly to taxpayers and their representatives, explaining adjustments, legal interpretations, and appeal procedures tactfully to facilitate agreements.
- Prepare detailed reports summarizing examination results, tax adjustments, and legal considerations.
Revenue Officer GS 1169
United States Department of Treasury – Internal Revenue Service
New York
10.2007 - 08.2016
- Providing guidance on effective teaching methods to transfer skills clearly and confidently to trainees.
- Offering frameworks and best practices for reviewing trainee performance and delivering construction feedback.
- Suggesting strategies to counsel trainees, identifying their strengths, and develop plans to address weaknesses.
- Sharing tips on demonstrating exemplar behavior and work practices that trainees can emulate.
- Advising on how to help trainees translate theoretical knowledge into practical, job-related skills aligned with the Embedded Quality Review System (EQRS) and Critical Job Elements (CJEs).
- Facilitating opportunities for trainees to practice tasks, guiding their efforts, and providing immediate, actionable feedback.
- Assisting with planning OJT activities, scheduling, documentation, and monitoring the overall effectiveness of the program.
State Program Examiner
Office of the New York State Comptroller
New York
06.2007 - 10.2007
- Assisted in conducting performance audits across all state agencies, institutions, authorities to evaluate operational efficiency and effectiveness.
- Employed innovative forensic audit techniques to identify patterns and trends indicative of fraud, waste, or improper payments.
- Provided recommendations aimed at enhancing management effectiveness and program performance.
- Delivered technical assistance and guidance to local governments throughout the state to improve financial practices and compliance.
- Analyzed evidence meticulously to support audit findings and conclusions.
- Demonstrated strong oral and written communication skills through clear reporting and presentations.
- Published an audit report on John Jay College of Criminal Justice, showcasing expertise in criminal justice and institutional oversight.
Education
Bachelor of Science - Accounting
Queens College, City University of New York
Queens, NY 09.2009 - 12.2011
Bachelor of Art - Public Administration, Sociology And Math
John Jay College of Criminal Justice, CUNY
New York, NY 09.2002 - 02.2007
Skills
- Microsoft Office
- Blackboard
- Zoom
- Teams Lectures
- Virtual Training via TEAMS platform
- SABA
Certification
- CITC: Certified Classroom Instructor Training(2010
- Revenue Officer Training(2009-2010)
- Revenue Agent Training(2016-2018)
- On the Job Trainer
- Continuing Professional Education
References
Available upon requests.
Timeline
Lead Internal Revenue Agent GS 0512-14
United States Department of Treasury – Internal Revenue Service
09.2024 - Current
Revenue Agent GS 0512
United States Department of Treasury – Internal Revenue Service
09.2016 - 09.2024
Bachelor of Science - Accounting
Queens College, City University of New York
09.2009 - 12.2011
Revenue Officer GS 1169
United States Department of Treasury – Internal Revenue Service
10.2007 - 08.2016
State Program Examiner
Office of the New York State Comptroller
06.2007 - 10.2007
Bachelor of Art - Public Administration, Sociology And Math
John Jay College of Criminal Justice, CUNY
09.2002 - 02.2007