Melissa Franco
Calexico,CA
Summary
Adept at blending exceptional customer service skills with medical expertise, I excelled at Valley Pediatric Health by streamlining patient care and enhancing satisfaction. Leveraging HIPAA compliance and immunization administration. My sales background, underscored by surpassing targets at Coach, showcases my ability to drive results and foster growth.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Valley Pediatric Health
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Administer vaccines, medications or treatments under the supervision of the physician.
Sales Lead
Coach
06.2018 - 10.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Sales Associate
Old Navy
10.2014 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Cbtis #21
Mexicali, BC06.2010
Skills
Patient Scheduling
Customer Service
Medical terminology knowledge
HIPAA Compliance
Immunization Administration
Specimens collection and processing
Cross-selling techniques
Sales Planning
Stockroom Management
Accomplishments
- Recognized for outstanding dedication to patient care.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Assistant
Valley Pediatric Health
10.2021 - Current
Sales Lead
Coach
06.2018 - 10.2021
Sales Associate
Old Navy
10.2014 - 02.2021
High School Diploma -
Cbtis #21
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