MELISSA FRANK
RICHMOND,TX
Summary
Dedicated nonprofit professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Operations Coordinator
BakerRipley
11.2000 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Scheduled meetings for senior management team and booked conference rooms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Performed statistical analyses to gather data for operational and forecast team needs.
Quality Assurance Analyst
BakerRipley-Houston Galveston Area Council
05.2017 - 09.2021
- Fixed identified issues to increase productivity and boost workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Organized and maintained work environment to allow for maximum productivity.
- Participated in requirements and used case reviews.
- Mentored and coached team members on QA topics and strategies.
- Wrote and maintained detailed internal documentation on developed systems.
Education
Bachelor of Arts - Social Work
University of Louisiana Monroe
Monroe, LANonprofit Management
Glasscock School of Continuing Studies-Rice Univer
Houston 2020
Skills
- Conflict Mediation
- Project Lifecycles
- Project Scheduling
- Process Implementation
- Customer Relations
- Project Management
- Compliance Management
- Performance Monitoring
- Quality Assurance
Timeline
Quality Assurance Analyst
BakerRipley-Houston Galveston Area Council
05.2017 - 09.2021
Operations Coordinator
BakerRipley
11.2000 - Current
Bachelor of Arts - Social Work
University of Louisiana Monroe
Nonprofit Management
Glasscock School of Continuing Studies-Rice Univer
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