Melissa Frank

Director of Transportation/Operation Manager

Americold Logistics/Garden State Freezers (formerly Agro Merchants Group)

03.2004 - 05.2025

Hired 50+ personnel within transportation department to maintain adequate coverage and reviewing performance to promote timely and efficient deliveries and operations.
Managed and arranged weekly team meetings. Met quarterly with drivers for 1:1.
Managed equipment for fleet (200+ chassis, trailers, tractors)
Worked with leasing company on tractor negotiation terms and PM maintenance schedules.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Follow up on performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and providing monthly forecast to accounting.
Maintained compliance with all regulations, avoiding fines and penalties for the organization. Maintained records for DOT. (DVIR, Logs, Maintenance records)
Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
Observed staff to review compliance and safety to minimize losses due to violations. Continuously coached on HOS Rules and Regulations.
Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.
Maintained driver & staff retention rates with focus on professional development and positive work environment.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Negotiated contracts with carriers & customers to optimize shipping costs on lane requests.
Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
Facilitated performance review process for all staff members, providing constructive feedback and setting tangible goals for professional growth.
Processed weekly & biweekly payroll.
Managed Billing Department and auditing of all invoices to customers.
Managed Quarterly Safety incentive program and payout.
Motivated employees through special events and incentive programs.
Distributed employee engagement surveys to identify areas of improvement.