Overview
Work History
Education
Skills
Timeline
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Melissa Franklin

Melissa Franklin

Fredrick,Maryland

Overview

17
17
years of professional experience

Work History

Elderly Caregiver

Edison Home Health Care
11.2023 - 05.2024
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Scheduled daily and weekly care hours for client caseload.

E-Commerce Associate

Goodwill of Monocacy Valley
08.2017 - 03.2018
  • Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
  • Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
  • Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
  • Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.

Laundry Attendant

Golden Living Senior Center
04.2017 - 07.2017
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.

Warehouse Associate

First Team Staffing
03.2015 - 03.2017
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as Number pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Housekeeper/Janitor

Morgan State University
01.2015 - 03.2015

Housekeeper/Laundry

Genesis Healthcare
11.2011 - 01.2012

Housekeeper/Laundry

College View Center
08.2007 - 08.2010

Education

General Equivalency Diploma -

Skills

  • Housekeeping & Laundry
  • Dusted and polished furniture and equipment throughout guest rooms and common spaces
  • Carried linens, towels, toilet items, and cleaning supplies using wheeled carts throughout the building
  • Mixed chemicals using proper ratios to ensure that all products function as intended
  • Kept storage areas and carts well-stocked, clean, and tidy to expedite future services
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met and company remains compliant with regulations
  • Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
  • Disinfected equipment and supplies, using germicides or steam-operated sterilizers
  • Maintained detailed inventory and made recommendations when replenishment is needed
  • Sorted linens and place in designated storage bins to prepare for laundering
  • Loaded linens and cleaning agents into industrial washing machines per guidelines
  • Warehouse

Timeline

Elderly Caregiver

Edison Home Health Care
11.2023 - 05.2024

E-Commerce Associate

Goodwill of Monocacy Valley
08.2017 - 03.2018

Laundry Attendant

Golden Living Senior Center
04.2017 - 07.2017

Warehouse Associate

First Team Staffing
03.2015 - 03.2017

Housekeeper/Janitor

Morgan State University
01.2015 - 03.2015

Housekeeper/Laundry

Genesis Healthcare
11.2011 - 01.2012

Housekeeper/Laundry

College View Center
08.2007 - 08.2010

General Equivalency Diploma -

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