Summary
Overview
Work History
Skills
Quote
Work Availability
Work Preference
Languages
Timeline
TruckDriver
Melissa Franks

Melissa Franks

Customer Service Representative
Mt Pleasant,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Devoted to giving every customer a positive and memorable experience. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Results-CX
Sebring, FL
08.2022 - 03.2024
  • Ensured excellent customer service by promptly addressing and resolving complaints.
  • Documented customer interactions, transactions, and comments in a systematic manner for future use.
  • Provided exceptional customer service through prompt response and handling of queries via calls and emails
  • Maintained a calm and professional demeanor in high-stress situations, successfully defusing tense moments.
  • Probed clients to identify their service requirements.

Customer Service Representative

Teleperformance USA
Salt Lake City , Utah
08.2021 - 05.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Deputy County Clerk

Wichita County Clerk
Wichita Falls, Texas
05.2016 - 11.2016
  • Processed all documents related to the recording of deeds, mortgages, and other legal documents.
  • Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
  • Processed and managed licenses for marriages.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.

Secretary

Wise County Farm Bureau
Decatur, Texas
04.2015 - 05.2016
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.

Skills

  • Call Management
  • Data Entry
  • Payment Processing
  • Building rapport
  • Documentation
  • Multi-Task Management
  • Customer Relations
  • Positive and professional

Quote

"Don't cry because it's over. Smile because it happened."
Dr. Seuss

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home option401k matchPaid sick leavePaid time offFlexible work hoursPersonal development programs

Languages

English
Native language

Timeline

Customer Service Representative

Results-CX
08.2022 - 03.2024

Customer Service Representative

Teleperformance USA
08.2021 - 05.2022

Deputy County Clerk

Wichita County Clerk
05.2016 - 11.2016

Secretary

Wise County Farm Bureau
04.2015 - 05.2016

Similar Profiles

CREATE PROFILE
Melissa FranksCustomer Service Representative