Megan Hiskes

• Successfully implemented GRC tool to manage SOC 2 Type II compliance audits, as well as directed and managed project development process and associated communication, documents, and process improvements with applicable departments and teams to ensure company success in SOC 2 compliancy.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
• Developed implementation plan to address external and internal file sharing issues while ensuring our organization stayed in compliance with HIPAA Law and SOC 2 requirements.
• Worked with other project manager team members to help them grow in their career and work towards becoming PMP certified.
• Develop, draft, and submit proposals for strategic project management plans, platforms, and process workflows
• Successfully manage large scale, cross departmental, and company wide projects from beginning to end.
• Managed company's first portfolio consisting of 46 strategic projects.
• Created company's new standard portfolio and project status reports, and helped identify specific metrics to present in leadership and board level meetings.

• Direct and manage project development from beginning to end while developing full-scale project plans and associated communication documents to manage stakeholders and their expectations
• Reduced software development timeframes by identifying bottlenecks and optimizing development process.
• Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
• Identify and resolve issues and conflicts within project team and delegate tasks and responsibilities to appropriate personnel
• Identify and manage project dependencies and critical path to keep projects on time and within budget
• Develop, draft, and submit proposals for strategic project management plans, platforms, and process workflows
• Lead implementation team for Olo, online ordering system, to improve sales and help our casual dining locations stay afloat during Covid restrictions
• Implemented Smartsheets as the project management solution across several company departments
• Consolidated and negotiated contract renewals

• Direct and manage project development from beginning to end while developing full-scale project plans and associated communication documents to manage stakeholders and their expectations
• Identify and resolve issues and conflicts within project team and delegate tasks and responsibilities to appropriate personnel
• Identify and manage project dependencies and critical path to keep projects on time and within budget
• Manage vendor relations, product inventory while creating a strategic plan for end of life models, software programs, and license agreements
• Develop, draft, and submit budget proposals, and recommend subsequent budget changes where necessary for the Information Systems Department
• Administrator of Web Help Desk (Pine Rest's Help Desk ticketing system). Manage software account licenses and maintenance upgrades, build ticket workflows and tech groups
• Administrator of Pine Rest WebEx licenses, manage account setup and licenses, create blueprints for WebEx Meeting and WebEx Event licenses
• Manage vendor procurement and invoice processing with federal grant approved guidelines
• Worked with project team to build strategic Telehealth work flows consistent with HIPAA guidelines

• Develop test plans for software testing and maintenance in order to increase the effectiveness of software
• Enhanced system performance by troubleshooting and resolving technical issues.

• Test Vertafore and Sircon software to catch potential bugs in the system before the software update is deployed to customers, decreasing customer maintenance needs and quality assurance costs

• Motivate project team through task prioritization and focus on achieving goals

• Collaborate in the development of solutions for a variety of complex problems as needed

• Create new onboarding effectiveness strategies, in addition to supporting program training for new employees

• Facilitate and lead conference calls with clients to interpret their business needs and translate them into a functional business plan focused on improving software effectiveness and cutting customer costs

• Perform continuing maintenance on current software to provide a positive customer experience

• Conducted research, and generated market size and data analytics reports for 21 projects in order to ensure cost effectiveness, market availability and market need, and technologically feasible project proposals
• Enhanced project efficiency by identifying process improvements and implementing necessary changes.
• Assisted in data analysis and interpretation to support business decision-making processes.
• Utilized QuickBase database to update and track progress of projects in order to stay within cost guidelines
• Worked with nurses, physicians, managers, and director in individual sessions for ideation and discovery
• Gained understanding of how analytics and data drive business decisions within healthcare for better outcomes

• Created models for building a performance measurement system used to track projects for the health team
• Streamlined office processes by organizing filing systems and implementing digital solutions.
• Ensured timely completion of projects by tracking progress and updating project management software accordingly.
• Collaborated in the creation of community health programs, using statistical data analysis to track success
• Worked cooperatively with a team on the transition of Taramac—Gerber Memorial's Health and Wellness Center—into a medically certified facility through the Medical Fitness Association (MFA)
• Developed and proposed a document that demonstrated company compliance with MFA requirements
• Conducted research and reviewed relevant articles in order to maintain social media profiles
• Organized and analyzed data, creating spreadsheets to review data and community health trends