Melissa Fredrickson
Grays River,WA
Overview
40
40
years of professional experience
Work History
Secretary
Desert Communities Transportation Services
10.2019 - 03.2024
- Daily billing via broker portals or 1500 forms for clients transportation needs.
- Screening for new employees. Request Occuscreen reports for background checks, MVR's, drug screens.
- Ordering certification classes for new employees and maintaining employee personnel files.
- Managing business licenses, vehicle registrations and insurance information for various brokers.
- Assisting with setting in up trips under MediRoutes program.
- Month end billings for brokers and maintaining yearly A/R spread sheets.
Morongo Basin Health Clinic
Front Desk Position
06.2015 - 06.2016
- Checked in clients and prepared paperwork to be seen.
- Collected co-pays.
- Processed charts when clients were done.
ED Scribe
Eisenhower Medical Center
08.2013 - 08.2014
- Ensured compliance with HIPAA regulations while handling sensitive patient information throughout all documentation activities.
- Assisting physicians with charting on ED patients from Triage to Critical Care patients.
- Retrieved X-Ray, CT, MRI, lab results for physicians.
Revenue Custodian Assistant
Eisenhower Medical Center
04.2012 - 07.2014
- Assisted Revenue Custodian part-time with reconciling daily Title 22 Reports with previous days ED patients to insure all were accounted for.
- Reviewed Critical Care charts to ensure billing by outside coding company was billed correctly.
- Daily interaction with other hospital departments including ED physicians, pharmacy, medical records and other departmental Revenue Custodians.
- Attended monthly meetings with Emergency Department director to voice any concerns and updates on revenue generated from missing codes.
- Processed SART charts under strict confidentiality (Sexual Assault Response Team).
EMT-Intermediate
Eisenhower Medical Center ED
10.2000 - 07.2014
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
- Streamlined communication among team members during high-stress situations by utilizing clear and concise language to relay vital information quickly.
- Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
Operations Manager
Familian Pipe & Supply/Ferguson Enterprises
06.1998 - 09.2000
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Requested RGA's through vendors and packaged materials for return.
- Made sure credits that were due customers were processed in a timely fashion.
- Assisted in other areas as needed.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Secretary
Familian Pipe & Supply/Ferguson Enterprises
01.1984 - 09.2000
- Answered multi-line phone system.
- Maintained daily report documents, memos and invoices.
- Using 10 key, extended invoices and totaled, including tax, to mail to customers for billing.
- Daily/monthly filing for invoices.
- Waited on COD window collecting payments for purchases.
- Reconciled credit card machines daily.
Branch Credit Manager
Familian Pipe & Supply/Ferguson Enterprises
01.1984 - 09.1988
- Originated, reviewed, processed, closed, and administered customer credit accounts, including job accounts.
- Filed preliminary notices for job accounts.
- Notarized documents for clients
- Attended monthly Credit Manager meetings with other construction related businesses.
- Gave depositions as needed.
- Prepared files for corporate attorneys for mechanic liens and other legal issues.
- Received numerous awards for 100% collections.
- Named Credit Manager of the Year.
Education
No Degree - EMT Re-Certification
Crafton Hills College
Yucaipa, CANo Degree - Basic Trauma Life Support (BTLS)
Loma Linda University Medical Center
Loma LindaNo Degree - EMT-1A
Copper Mountain College
Joshua Tree, CA10.2015
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06.1983
Skills
- Verbal and written communication
- Customer Service
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Confidentiality understanding
- Multi-Line Phone Systems
- HIPAA guideline compliance
- Data Entry
- Critical Thinking
Timeline
Secretary
Desert Communities Transportation Services
10.2019 - 03.2024
Morongo Basin Health Clinic
Front Desk Position
06.2015 - 06.2016
ED Scribe
Eisenhower Medical Center
08.2013 - 08.2014
Revenue Custodian Assistant
Eisenhower Medical Center
04.2012 - 07.2014
EMT-Intermediate
Eisenhower Medical Center ED
10.2000 - 07.2014
Operations Manager
Familian Pipe & Supply/Ferguson Enterprises
06.1998 - 09.2000
Secretary
Familian Pipe & Supply/Ferguson Enterprises
01.1984 - 09.2000
Branch Credit Manager
Familian Pipe & Supply/Ferguson Enterprises
01.1984 - 09.1988
No Degree - EMT Re-Certification
Crafton Hills College
No Degree - Basic Trauma Life Support (BTLS)
Loma Linda University Medical Center
No Degree - EMT-1A
Copper Mountain College
High School Diploma -
Yucca Valley High School
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