Melissa Freeman
Beaverton
Summary
Personable and analytical problem-solver with knack for mastering complex systems and workflows. Possesses foundational knowledge in healthcare IT and electronic health records, specifically Epic Systems, along with skills in troubleshooting and data analysis. Ready to optimize system performance and improve user satisfaction through effective application support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Epic Application Analsyt
The Portland Clinic
04.2011 - Current
- Evaluated technical needs of organization.
- Defined IT process workflows through meetings with stakeholders.
- Fostered a culture of continuous improvement by actively seeking user feedback and implementing enhancements to the Epic system based on their input.
- Mitigated risks associated with system changes by conducting thorough impact assessments prior to implementation.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Facilitated smooth transitions during software upgrades through effective change management strategies.
- Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
Release of Information Specialist
The Portland Clinic
03.2007 - 04.2011
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Assisted in updating company policies related to release of information, ensuring alignment with changing regulatory requirements.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Handled phone calls from attorneys, insurance companies and patients.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
Education
Associate of Science -
Portland Community College
Portland, ORSkills
- Clinical workflow analysis
- Software implementation
- Epic certification
- Issue resolution
- System configuration
- End-user training
- Application testing
Certification
Epic Certifications
- MyChart
- Release of Information
- Identity
- Ambulatory
- EpicCare Link
Timeline
Senior Epic Application Analsyt
The Portland Clinic
04.2011 - Current
Release of Information Specialist
The Portland Clinic
03.2007 - 04.2011
Associate of Science -
Portland Community College
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