MELISSA FREEMAN
Ossining,N.Y.
Summary
Dynamic Assistant Director of Out-Patient Billing with a strong focus on optimizing revenue cycle performance. Skilled in collaborative leadership and implementing effective billing strategies, achieving a 30% reduction in receivables while enhancing operational efficiencies.
Overview
21
21
years of professional experience
Work History
Assistant Director of Out-Patient Billing
Hebrew Home for the Aged Riverdale
York, NY
07.2013 - Current
- Leads and manages the RCM data analytics team, ensuring high-quality data collection, reporting, and analysis for the Certified Home Health Agency, Licensed Home Care Agency, Geriatric Care Management Program, & Senior Residences.
- Developed and implemented data strategies to enhance revenue cycle performance, including key performance indicators tracking and benchmarking.
- Monitors the effectiveness of activities, ensuring that outstanding authorizations, billings, postings, collections, and accounts receivable are within established time limits.
- Enhanced and standardized workflows. Developed and implemented billing practices by leveraging technology to automate and standardize processes.
- Collaborates with revenue cycle and program leadership to identify data-driven opportunities for process improvement and cost reduction.
- Identifies opportunities for improvement and partners with senior leadership on scalable solutions.
- Monitors industry trends and emerging technologies to continuously improve RCM analytics capabilities.
- Optimizes front-end collections, including eligibility checks, authorizations, and patient balances, and supports accurate documentation and coding.
- Ensures the proper billing and collection of all receivables, thus reducing receivables balances by 30%.
Patient Accounts/Assistant Director
Isabella Geriatric Center
New York, NY
10.2004 - 07.2013
- Coordinates, manages, and responds to all fiscal State and Federal audits.
- Prepares status reports, analyses, and recommendations to obtain optimum utilization of total resources and to maximize reimbursements.
- Conducts performance appraisals, evaluates personnel performance, and recommends promotions and disciplinary action as required.
- Managed all aspects of Billing and collections for the Long Term Home Health Care Program, and a thriving Licensed Home Care Agency.
- Instrumental in the implementation and functionality of various community based programs such as CCPT, and Health Home.
- Ensured the proper billing and collection of all receivables thus drastically reducing receivables via cash collection.
- Worked closely with the Program's Administrator, Patient Accounts Director, MIS staff, and RN Managers to develop best operational and developmental practices that enhance revenue processes on acute and ongoing basis.
- Developed month end and year-end Accounts Receivable reporting package with necessary analysis to CFO.
- Directed the preparation of data, reports, surveys, and management information on billings, collections, and accounts receivable.
- Developed strategies and oversaw assignment of accounts with collection services.
- Provided a first-level resource for escalation of customer service issues with patients or their representatives and other problems related to the operations of the patient accounting processes.
Education
Bachelors of Science - Accounting
Nyack College
Skills
- Revenue cycle management
- Billing oversight
- Accounts receivable management
- Denial resolution strategies
- Financial analysis
- Team collaboration
- Regulatory compliance
Core Expertise
- End to End Revenue Cycle Optimization
- Medicare/Medicaid & 3rd Party Billing & Collections
- A/R & Denial Management
- Financial Reporting
- Team operations
- Regulatory compliance
Personal Information
Timeline
Assistant Director of Out-Patient Billing
Hebrew Home for the Aged Riverdale
07.2013 - Current
Patient Accounts/Assistant Director
Isabella Geriatric Center
10.2004 - 07.2013
Bachelors of Science - Accounting
Nyack College
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