Melissa Friedrich
Eau Claire,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Credit & Collections Representative
Xcel Energy
03.2023 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
Accounting Assistant
General Transport & Marketing, LLC
05.2021 - 03.2023
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
Call Center and Collections - Agency Team
Mayo Clinic Health Systems
09.1993 - 01.2021
- Customer Service, Accounting, Data Entry, Monitor & Manage Accounts in Collections
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
Assistant Manager
Dollar Tree
01.2013 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Attendant
Mobile Mart
01.2011 - 01.2013
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Ensured efficient opening/closing procedures were followed daily including balancing cash registers and securing facilities as per guidelines set forth by management.
- Assisted with training new team members on company policies, procedures, and best practices for efficient operation of the store.
- Supported loss prevention initiatives by monitoring customer activity closely, reporting suspicious behavior when necessary.
- Maintained safety standards throughout the store by addressing spills or hazards promptly and adhering to company protocols.
- Operated POS systems to accurately process customer purchases.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associates Degree - Accounting Assistant
Chippewa Valley Technical College
Eau Claire, WI01.1992
Associate Degree - Data Entry
Chippewa Valley Technical College
Eau Claire, WI01.1992
Skills
- Customer Service
- Data Entry
- Leadership skills
- Accounting
- Financial knowledge
- Call center experience
- Problem-Solving
- Multitasking
- Pleasant Telephone Demeanor
- Professionalism
- Active Listening
- Teamwork and Collaboration
Timeline
Credit & Collections Representative
Xcel Energy
03.2023 - Current
Accounting Assistant
General Transport & Marketing, LLC
05.2021 - 03.2023
Assistant Manager
Dollar Tree
01.2013 - 01.2016
Store Attendant
Mobile Mart
01.2011 - 01.2013
Call Center and Collections - Agency Team
Mayo Clinic Health Systems
09.1993 - 01.2021
Associates Degree - Accounting Assistant
Chippewa Valley Technical College
Associate Degree - Data Entry
Chippewa Valley Technical College
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