Melissa Froschauer
Rosedale,USA
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Psa Airlines
Charlotte, NC
04.2022 - Current
- Coordinated safety demonstrations and briefings, ensuring passenger understanding of emergency procedures
- Managed in-flight service logistics, including meal distribution and beverage service, to maximize passenger satisfaction.
- Resolved passenger concerns promptly, utilizing effective communication skills to ensure a positive resolution experience.
- Deliver high-Quality customer service in a fast- paced, constantly changing environment
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Pet tech
Ollies canine campus
Terre Haute, IN
03.2021 - 04.2022
- Ability to work fast and efficiently.
- Creating strong bonds and engaging activities while advancing in problem solving as well as multi problem solving skills.
- Meeting dietary needs, specific feeding times and or certain diets the dog must be on.
- Administering medications orally or injection of medication.
- Keeping all areas clean and sanitary at all times.
- Experience with maladaptive behaviors while the dog is in our supervision and addressing it immediately to the owners to make sure the dog is in the best care possible.
Nutritionist Assistant/ Barista
Terre Haute Union Hospital
Terre Haute, IN
05.2019 - 03.2021
- Catered anywhere from 70 to 200 people a shift.
- Delivered food in a timely manner to ensure food quality is up to standards.
- Being persistent as well as being observant while remaining calm during high volume periods
- Reliability and execution of a task
- Assisted in preparing patient meal plans, aligning with dietary restrictions and preferences.
- Working register; meticulously managing the cash flow, being a key holder, and delivering excellent customer service are all part of my job.
Sales Associate
Sunglass Hut
Terre Haute, IN
05.2018 - 01.2019
- Understanding on product knowledge and store procedures.
- Ability to utilize product knowledge to provide personalized recommendations that lead to increased sales revenue.
- Maintaining a clean organized inventory and curated displays of rotating seasonal products.
- Handling transactions including cash, credit, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Demonstrating the benefits of purchasing the store credit card to meet target sales and improve customer loyalty as well as giving out accurate company policies, advertising promotions, closing sales and being key holder were also part of the job.
Education
Associate - General studies
Ivy Tech Community College
Terre Haute, IN09-2019
High school diploma - undefined
Terre Haute North Vigo High School
Terre Haute, IN06-2017
Skills
- Barista Experience
- Food Safety
- Food Service Management
- Food Service
- Food Preparation
- Food Handling
- Time Management
- Communication skills
- Customer service
- Supervising Experience
- Retail Sales
- Kennel experience (Less than 1 year)
- Medication administration (Less than 1 year)
- Pet care (1 year)
- Animal handling (1 year)
- Leadership
- Cleaning
Certification
- Cardiopulmonary Resuscitation (CPR) Training - April 2022
Timeline
Flight Attendant
Psa Airlines
04.2022 - Current
Pet tech
Ollies canine campus
03.2021 - 04.2022
Nutritionist Assistant/ Barista
Terre Haute Union Hospital
05.2019 - 03.2021
Sales Associate
Sunglass Hut
05.2018 - 01.2019
High school diploma - undefined
Terre Haute North Vigo High School
Associate - General studies
Ivy Tech Community College