MELISSA FRY
Allentown
Summary
Professional manager with track record of overseeing multiple units effectively. Skilled in strategic planning, operational efficiency, and driving team performance. Focused on fostering collaboration and adapting to changing needs to achieve results. Strong communicator with commitment to excellence and reliability in every task.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
C.A.F.E of Life Chiropractic & Wellness Center
01.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
District Manager
Starbucks
03.2020 - 10.2024
- Develop leaders who consistently inspire teams to create the Starbucks Experience for customers and partners across a diverse portfolio of stores
- Executed performance management processes to set up employees for success
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Established positive relationships with store managers, corporate representatives, vendors, customers, and other stakeholders in the district
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals
- Supervised various locations, enforcing high-quality standards of operation.
District Manager
Sally Beauty
08.2018 - 03.2020
- Managed a team of 30 employees in the district and developed strategies to increase efficiency and productivity
- Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential
- Monitored inventory levels across all stores in the district and worked with vendors to optimize stock levels
- Monitored customer preferences to determine focus of sales efforts
Senior District Manager
Bath & Body Works
05.2011 - 01.2018
- Monitored financial performance of each store within the district, ensuring profitability goals were met or exceeded
- Fostered a culture of collaboration among teams at different stores which resulted in better problem solving abilities
- Executed performance management processes to set up employees for success
- Identified and developed pipeline of talent through succession planning tools and best practices
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Identified operational process inefficiencies to recommend necessary improvements
- Monitored industry trends closely to inform proactive adjustments to district strategy as needed for sustained success.
- Coordinated regional events to engage customers, showcase products, and strengthen community ties.
Experienced Store Manager
Bath & Body Works
10.1998 - 07.2011
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
Education
Bachelor of Arts - Special Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA01-2003
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Multi-unit management
- Conflict management
- Leadership development
Certification
Developing Your Emotional Intelligence
Be the Manager People Won't Leave
Setting Up Psychological Safety in the Workplace
Critical Thinking
Situational Leadership
Timeline
Office Manager
C.A.F.E of Life Chiropractic & Wellness Center
01.2025 - Current
District Manager
Starbucks
03.2020 - 10.2024
District Manager
Sally Beauty
08.2018 - 03.2020
Senior District Manager
Bath & Body Works
05.2011 - 01.2018
Experienced Store Manager
Bath & Body Works
10.1998 - 07.2011
Bachelor of Arts - Special Education
Bloomsburg University of Pennsylvania
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