Melissa Rodas
Surgical Coordinator
Torrance,CA
Summary
Highly motivated Surgical coordinator with 5 years of experience in a Surgical office.I excel in healthcare administration and patient coordination, streamlining surgical scheduling and enhancing patient care. Leveraging strong communication and organizational skills, I've significantly improved office efficiency and patient satisfaction. My expertise in EMR updating and patient confidentiality sets me apart in fast-paced medical environments. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Organized and efficient Surgical Coordinator with proven ability to manage surgical schedules and patient care coordination with high productivity. Specialize in operating room preparation, patient communication, and surgical team collaboration. Excel in time management, problem-solving, and adaptability, ensuring smooth operation of surgical procedures and optimal patient experience.
Overview
10
10
years of professional experience
Work History
Surgical Coordinator
Brent Moelleken, MD, FACS
Beverly Hills, CA
02.2022 - 11.2024
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled follow-up appointments, as designated by the doctor.
- Managed patient check-in and check-out procedures and processed payments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Ordered and maintained supply inventory for medical office.
- Monitored office supplies inventory and placed orders when necessary.
- Provided assistance with post-operative care plans according to physician's orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Communicated with patients with compassion while keeping medical information private.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Worked effectively in team environments to make the workplace more productive.
Surgical Office Manager
J.Timothy Katzen,MD, FACS
Beverly Hills, CA
02.2020 - 12.2021
- Booking multiple surgical cases for both locations.
- Authorize all in-office surgical procedures.
- Responsible for all office staff.
- Educate all patients on what should be expected preoperatively and postoperatively.
- Confirm that all patients have received, understood, and signed all consent forms.
- Insurance verification.
- Surgical consultant.
- Writing surgical quotes.
- Responsible for following up with patients after virtual consultations.
- Excel spreadsheet, including all surgical procedures.
- Nextech EMR experience.
- Assisting the surgeon with postoperative care, including wound vacuum, open wounds, suture removal, and JP removal.
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed patient check-in and check-out procedures and processed payments.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Processed payroll accurately ensuring all employees were paid on time.
Surgical Scheduler Coordinator
Dr.Brent Moelleken Plastic Surgery
Beverly Hills, CA
02.2016 - 08.2018
- Greeting patients and assisting with checking in.
- Calling patients to schedule appointments, double-checking information, and availability.
- Supported administrative and healthcare staff with skilled clerical assistance, such as ordering supplies and organizing office inventories.
- Prepared and sent financial statements to support bookkeeping functions.
- Created and maintained accurate and confidential patient files.
- Answered daily phone calls to schedule appointments and address patient inquiries.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Managed to answer and send patient inquiries daily.
- Managed the surgeon's work schedule and answered his personal emails as necessary.
- Preoperative scheduling, consenting, preoperative photos.
- Postoperative care, removing sutures, Jackson-Pratt drain removal, and incision cleaning.
Surgical Technologist
Brent Moelleken,MD,FACS
Beverly Hills, CA
02.2015 - 08.2018
- Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
- Set up equipment, instruments and supplies needed for procedures and organize instruments as directed in surgeons’ preference cards.
- Performed various tasks, which included assisting with reductions and administering pain injections.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
- Actualized inventory management procedures to control medications and supplies as well as to rotate stock and remove expired medications.
- Reviewed physician orders to appropriately count and dispend pre-operative and post-operative medications.
- Sanitized and maintained all surgical instruments and equipment by wiping with cleaning solution.
- Closed wounds using sutures, staples and other tools.
- Cleaned and sterilized operating rooms.
- Assisted nurse with pre-op , and checking patients
- Helped taking pre-op pictures
- Changed dressing
- Removed Drains
- Removed sutures and applied dressing if needed
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Cleaned and restocked operating room, gathering and placing equipment and supplies.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
- Prepared and maintained sterile field for surgical procedures.
- Kept inventory of supplies and ordered new items as needed.
Education
Associate of Science - Surgical Technology
American Career College
Anaheim, CA11.2013
Skills
- Healthcare Administration
- Scheduling
- Operating a high volume of calls
- Surgical coordinator
- Assistant manager
- Booking an operating room
- Office managing
- Specimen collection and processing
- Discharge planning
- Hazardous materials handling
- Pre-op charting
- Pre-op photos
- Charting and billing
- Confirming appointments
- Checking out patients
- Inventory management
- Medical office experience
- Patient coordination
- Surgical procedures
- Postoperative follow-up
- Strong communication skills
- EMR updating
- Following up with patients
- Pre-operative review
- Office administration
- HIPAA compliance
- Teamwork orientation
- Educating patients
- Schedule coordination
- Preoperative preparation
- Patient Care
- Patient confidentiality
- Organization and planning
- Instrument sterilization
- Suture/drain removal
- VAC wound dressing
Languages
Education and Training
Associate Degree
Timeline
Surgical Coordinator
Brent Moelleken, MD, FACS
02.2022 - 11.2024
Surgical Office Manager
J.Timothy Katzen,MD, FACS
02.2020 - 12.2021
Surgical Scheduler Coordinator
Dr.Brent Moelleken Plastic Surgery
02.2016 - 08.2018
Surgical Technologist
Brent Moelleken,MD,FACS
02.2015 - 08.2018
Associate of Science - Surgical Technology
American Career College
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